Customer Ratings & Reviews

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

I have yet to use the geek squad but I’ve heard of good things

Helps if we have difficulties in the first 2 years. Worth the cost.

Clumsy? Purchase. Got kids? PURCHASE! GOT A HUSBAND? PURCHASE!! Lol but no its definitely worth it and you never know when you may need it. I strongly recommend , but be careful always ask what each warranty includes..some are not worth it.

Best buy has the best extended warranty program and at a good value. I highly recommend it to anyone making a large purchase. I have it for computers and video game systems and phones but i wouldnt buybit for a game.

what a life saver!!! i brought my brand new tablet home and somehow the screen was cracked when i opened the box. I could have argued the warranty, but that was going to be such a hassle. The geeksquad replaced it without any questions!

Always their to answer questions, whenever I was in a bind I could always count on the geek squad to bail me out of a crazy situation

i got this service. i never had the experience to use it because I didn't know what the service fully covered. I called some people who work there and he or she told me that I have to bring the product inside the store or pay full price for service.

buying protection for expensive gadgets is not required but for peace of mind it is nice to have a choice and bestbuy is top notch in fixing and delivering a working product back to you.

The Geek Squad guys are decent. It's just way less than I expected. Told my 60-day old HP would have to be sent for 4=6 weeks.

I got this for my new predator orion 5000 and i am very grateful i did in case anything goes wrong

No matter what I get, if a Geek Squad warranty is available I will get it 99% of the time.

Great value, I always get the plan. In my opinion, one of the best plans available, I always get it just in case & for piece of mind. I do work for Best Buy but my opinions are my own and do not necessarily reflect Best Buy Policy.

This is something that I'm not that sure about but I'm sure I'll enjoy just as much one more time I feel the prices are the best I've seen around

Really needed it to go with my pc. Thanks to this if any accident happens ill be good for 3 years.

Geek squad is very professional and has been able to fix my computers many times. I would never purchase any computer without the protection.

I feel better having the Geek Squad behind me for support!!

Great service to have when something goes wrong. Geek squad is knowledgeable and worth the money.

I am always happy with the work of Geek Squad, whenever I bring my computer in for fixing up. They set up my new computer for me, and it works wonderfully. I rely on them.

Nice to know I have a backup plan for the computer. I have had to use a protection plan in the past and have never been disappointed in the coveragr provided. Worth every penny for high dollar items.