Customer Ratings & Reviews

Add so much value to my purchases. I would not want to make a purchase without it.

hands down worth every penny. Geek squad troubleshot and fixed an issue i had on my laptop with my keyboard not responding by running a software program i didnt know existed and they fixed the issue the same day. Their customer service is both professional and friendly all while maximizing efficiency to get you on your way quicker. I fully recommend purchasing Geek Squad Protection for ALL major purchases!

It's feel a relief knowing that you are protected from virus

Great assistance when I needed it the most, as a college student a laptob/computer is essential. Therefore, the assistance I got from them saved my behind from falling behind from my courses, thank you all so much for what you do, thank you!

Its good to have a warranty but best buy neglects to tell you that HP office a better warranty with in home service for 1/3 of the price. With geek squad you have to take it in

I've had Geek Squad protection many times before and I will continue to buy it for all my major purchases. Definitely worth the money, especially for your peace of mind.

I got geek squad accidental damage protection for a gaming PC. A water spill ruined the gpu. Liars at the store told me they didn’t have to fix it because I didn’t have a plus membership; I had to read back the ADP agreement to them. They took six weeks to replace the gpu with several inconsistent excuses as to why. One of these excuses was that they were waiting on a replacement gpu from the manufacturer (cyber power pc), which was a lie (it came back to me with a second-hand HP Omen gpu). The replacement gpu runs obscenely hot. Geek squad ADP used to be the best warranty in the business. They’re dead to me now.

The employees at The geek squad were a professional, helpful and friendly. They resolved my problem. However I was not told that there was a fee. Because of the lack of a complete explanation at the time of purchase I canceled my geek squad account. I was not told that there would be a fee.

They go to day did a good job And it didn't find nothing wrong What else you need laugh out loud minimum 50 words okay I don't know how you going to get 50 words when it just come up to check my washer and dryer Thank you

When I bought my cpu I only got the tower and keyboard combo. Just my luck, when I connected it all together my monitor would not display the picture. Of course by that time Best Buy had already shut down for the night. So I chatted with an agent from The Squad for any assistance they could offer. It was definitely the easiest and most satisfying call I've had. Thank You!!

HIGHLY RECOMMENDED, and worth the cost when purchasing big items! One of the items I bought stopped working. But in tandem with my Best Buy membership, and the geek squad, I was able to return the item with absolutely no issue after the normal return period. As always: read your paperwork before signing to be sure you understand how it works. Well worth the money. Sure saved me some headaches and heartaches! THANK YOU Best Buy!

I haven’t used it yet but love knowing it’s there.

i will always tell everyone to get the protection plan. i ended up having a problem with a gaming pc that i got and thank god i had the protection because about 2 weeks in it started to have a LOT of problems and when i ended up taking it in they spoke with me about all my options and ended up returning it for a full refund then my sales rep who helped me the first time along with his boss along with another employee until they found a replacement.

this is an expensive piece of hardware for me. I use it for work and am glad to have the peace of mind. Likely going to take it to get serviced regularly too

I’m fixing to use this for the computer we bought. Must have with kids.

They did everything I could hope for in setting up my computer. The only thing they could have done to sweeten the experience would have been to offer me chocolate. The Geek folks were that good. And nice people too.

I have not needed to test this to date - but they keep asking for a review. I have no reason not to believe this product is good. I am enjoying the peace of mind that I get from having it, so that is worth something.

WhatEVER you do, DO NOT buy a computer without this protection. If you cant afford this AND Total Tech support, regretfully, you can't afford a computer. Factor this in your computer budget when buying a computer. Unless you are a Tech guru, DO NOT neglect to get the total tech support AND the extended warranty they offer here. You will likely end up with a larger bill trying to get your computer tuned-up/fixed without it.

Good price for the protection being offered. Highly recommend

Make sure you get this cause it helped me when I had to send it off to get worked on