Customer Ratings & Reviews

I bought an HP tower with an I3 CPU for $299, $100 off regular price of $399. I used my savings to buy Geek Squad Protection for 3 years. If the computer doesn't work, I take it to my local BestBuy store and they either fix it or give me an equal (or better) new one. No having to box up and send off! I really like the convenience!

Absolutely down right a scam. They only offer one type of insurance when buying from them and it doesn’t even cover most of what could go wrong. Very displeased with being turned away at the counter with the reason being they didn’t cover the issue under my current plan yet they didn’t check to see what was causing the issue, run a diagnostics check, or even go further then plugging it up and saying oh well it’s x issue can’t help I could charge you to try and fix it but we can not promise this will resolve the issue nor will we check to see if it did resolve the issue. Didn’t care enough to help someone resolve this issue or even make sure they knew that it wasn’t covered under their protection plan. MAKE sure you know what plan your buying. DO NOT count on them to even try helping after you walk away with your product. Please be careful with this they will take your money and not think twice

The Protection plan is a must have for anything. Geek squad was amazing looking for a solution for me after my dog hit a cup of water on my computer.

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

I LOVE the Geek Squad Protection plan! It is SO easy to get your money back if you have a problem with a product!! I buy it on almost EVERTHING I get from Best Buy, and I try to buy everything at Best Buy because they are so easy to work with!

Always their to answer questions, whenever I was in a bind I could always count on the geek squad to bail me out of a crazy situation

I purchased an Open Box all-in-one computer in the store. The sales agent did check it out before I purchased it and it was Geek certified. However, I opted to purchase Geek insurance as a "safety measure". I feel it's worth the price.

Nice to have peace of mind for the next 2 years that Best Buy will take care of my computer if something happens to it. It is simply insurance for your computer at an affordable rate.

Quick to respond and quick to do their job. Excellent service!

I always buy this warranty for all my electronics. The only bad things is if I need to replace something, it wont cover the current value of the merchandise. It has to be up to the amount I paid originally not the current value. Not so good if you get something on sale.

Smart investment and always saves time and stress. I buy the geek squad protection on all my Best Buy purchases.

I was told if we had problems it would be fixed on site,not true it would be sent out,three week turn around.False advertisement

One of the best purchases help protect my pc from additional website and spam. Love it!

I got a full refund, although in store credit, for a computer that i bought which which broke down just 2 months out of manufacturers warranty.

agents were all friendly and the one I worked with was very professional and knowledgeable and was very patient with me and my lack of computer talk or lack of...never complain or irritated with ny calling things "that thing that you push and not sure what i did but"

the best protection i have i was able to use it to repair my phone and i pad at no cost, they also installed washer and dryer as part of the service. only issue is how long it takes to get in to see a geek squad member. hopefully it will get better

Best Buy will always have my business. Thanks a lot Best Buy.

My son destroyed his computer on the 2nd day of use. I was able to return the computer with ease and was issued a full refund when the computer couldn’t be repaired. The Protection plan is a great asset especially for when you are purchasing for children.

They have not yet had to use it on this particular product. But I have had it on other items, and they great fixing any problem that might come up with your product.

I took my old computer to the Geek Squad desk. He looked at it and suggested I take a look at the newer computers. He's the one that said Best Buy had financing and I didn't know that.