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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 3831 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 3,831 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to use this service. I was happy to know everything was covered with this plan

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Orange Park location red hair manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to refund a geek squad warranty, was told by corporate it would be no issue, they gave issues and tried to keep my money on a gift card for there store. Ive has 1200 lost in a gift card before with Bestbuy. It was terrible service and the red head manager was laughing the whole time. Terrible character for a manager, a person at that. I work hard for my money as we all do. For a company to take my money when it can be refunded to my debit. He as an employee went Against there policy. Just spent over 1.5k in February of 2025 to be treated like this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fortnite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for playing my favorite game on the Xbox 1. Really cool I recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for playing my favorite game on the Xbox 1. Really cool I recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good expertise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used Geek Squad for several years - very happy with the expertise of the staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    anytime you buy extented warranty it is a win win situation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! Did this come in handy recently when I dropped my MacBook and broke the screen and casing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use this yet but am comfortable knowing it is here if I need it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spilled juice in my computer. Was able to return it and get my money back. Bought a newer pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great protection offer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't really had a need to use this protection but it gives me peace of mind knowing that I have it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the geek squad protection. I buy it for everything. Peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service to have incase of anything that could happen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hopefully I never have to use this, but it's great to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never leave the store without protecting your purchase. This warranty is a peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service products are always a good thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We still have sometime to go on this service and are hoping that we will not have to use it, but...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad can fix any problems I have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t need a Geek Squad yet but I’m sure I will need help some day

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your kind comments and positive feedback. If you have any questions or concerns about your plan(s), please feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Word Of Mouth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a computer through Best Buy because they have one of the best warranties for electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the warranty! You will regret not getting it if you need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the warranty! You will regret not getting it if you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are purchasing an expensive product, it is worth the investment for the protection too. Good to know Geek Squad has my back!

    I would recommend this to a friend