Customer Ratings & Reviews

"I recently had an experience with Best Buy's Geek Squad service and was genuinely impressed. Their team was knowledgeable, patient, and went above and beyond to address my tech issues. It's evident they take pride in their work and prioritize customer satisfaction. Whether you're tech-savvy or not, Geek Squad provides invaluable support, making tech challenges a breeze. Highly recommended!"

My son called the Best Buy Geek squad with a question about his new gaming computer, they were able to remote in and show him how to fix the problem and give tips on how to improve the performance of the computer, it was solved on the 1st try and was never an issue after. Thanks very much for all your help and having 24/7 availability

I am happy with this purchase. I got the open box option to save a little money. It didn't come with an electrical cord, keyboard or mouse. That's ok because I already have them from the previous computer. I have windows 11, which is an adjustment but it's not to difficult to move around. I hope to not have to buy another computer for a few years but if I do I'll look at Best Buy first.

Haven't used it yet. But I understand best buy really stands buy their products with the geek squad protection

Great PC. I’ve been able to play all the latest games.

The three year protection plan is a must and a great price.

It runs good with good with wifi and has excellent lighting.

Have already used this service during television setup. Technician was very helpful. Had the problem resolved in just a few minutes.

I am very satisfied with the PC that I was given for Christmas. it runs well it has had almost no technical problems and as of now I can tell that as a Pre-Built PC it can leave anyone satisfied as the performance has had no issues for half a year now. If you ever want a PC but don't have the budget or motivation to build your own, this is a great budget friendly pick for you

I spilled soda on my laptop and they fixed it right up for me and were super nice about it too!

I know many people are hesitant about purchasing warrantees for their computers. It seems an excessive and perhaps even unnecessary addition to what is already an expensive purchase. All I can say is that when you break down the cost of a three-year purchase to a per year cost, and then consider how much money you would have to fork out to replace your computer if you did not have the warranty, the benefits are obvious. We have used our geek squad warrantees several times, and it has saved us thousands of dollars. I would not purchase a computer without one!

I would not buy any electronic without an extended Geek Squad Service warranty. The Geek Squad and the servicemen are the best. They are truthful and don't mind taking time out for you and with you no matter how long it takes to satisfy the customer. They will work on your electronic item until it is fixed or replaced. Who wouldn't appreciate such great customer service!

I personally love the Geek Squad protection plans. We have been purchasing them for years and always deal with great, efficient and effective service.

No packaging damage when I received the pc. Noticeable damage on the tower itself. Too lazy to care regarding taking additional photo. Last CyberPowerPC I got, dead GPU. At least this one work.

I bought a 3 yr accidental contract for my Lenovo Desktop I bought. I buy Geek Squad accidental insurance for all my computers, printers and monitors. I have used the geek squad on my computer equipment. when I had problems with them. I take my computer in to geek squad. No hassle problems. they check it right in and fix it. As soon as their done. they give me a call to come pick it up. They get my computer to me real fast. they don't take to long. I would recommend geek squad accidental insurance to everyone that buys computers, printers and monitors.

I know a lot of times we don’t buy these types of Warranties because when you go to use it there’s always a loop hole on why you can’t use it or it’s very difficult to use it. THIS IS NOT the case with geek squad warranties and I am glad a purchased it. I purchased an HP all in one desktop for my daughter for Christmas and it fell off the gamer desk the next day and messed up the screen. Took it to geek squad and the transaction was seamless.

This was great as we bough a Gaming PC and it fried due to overheating. I never buy these things and even though it was our fault most likely due to placement of the PC, BB came through and covered us. One downside, they sent our PC away to try to fix it first and it was near impossible to find someone to give us an update. And, it took about 2 months to finally call it dead and give us a credit to buy a new one. Was a bit tough as we were all at home for work and distance learning and down a PC. 4 stars for long time to find out result and poor comms.

We'll see when the time comes and it's time to replace the product if I don't have to go through. Loopholes

The technician installed my Samsung 50" TV. Made sure everything was working good. Same technician installed my new All-in-One Computer on next visit. Also made sure everything was connected properly and working great.

I got this for my brother, we were trying to piece his AMD setup to be something. But after much running into needing this and needing that. I just said let’s just bite the bullet because I have a custom built Alienware computer, and it just works. He’s now really having fun with the Oculus. We spent the whole weekend putting that AMD Vega 56 with his old mother board and kept getting the message from Oculus basically you’re computer sucks. So rather than suffer anymore disappointment with our efforts this computer just makes sense. I put a 1tb ssd 850 evo in mine along with some other awesome improvements. So I know this is a sweet setup. I’d say buy it