Customer Ratings & Reviews

i will always tell everyone to get the protection plan. i ended up having a problem with a gaming pc that i got and thank god i had the protection because about 2 weeks in it started to have a LOT of problems and when i ended up taking it in they spoke with me about all my options and ended up returning it for a full refund then my sales rep who helped me the first time along with his boss along with another employee until they found a replacement.

It's feel a relief knowing that you are protected from virus

Bestbuy/geek squad sold me a computer which brand they said they could not work under, yet still offered geek squad protection. When my CPU was hit by the INTEL i9 software issue that burned out CPUs I took my PC to my local bestbuy and the local Geek squad essentially told me to pound sand. They said they can't work on PCPower builds. My question? Why sell me geek squad protection on a product they can't work on?

this is an expensive piece of hardware for me. I use it for work and am glad to have the peace of mind. Likely going to take it to get serviced regularly too

I haven’t used it yet but love knowing it’s there.

WhatEVER you do, DO NOT buy a computer without this protection. If you cant afford this AND Total Tech support, regretfully, you can't afford a computer. Factor this in your computer budget when buying a computer. Unless you are a Tech guru, DO NOT neglect to get the total tech support AND the extended warranty they offer here. You will likely end up with a larger bill trying to get your computer tuned-up/fixed without it.

They did everything I could hope for in setting up my computer. The only thing they could have done to sweeten the experience would have been to offer me chocolate. The Geek folks were that good. And nice people too.

I have not needed to test this to date - but they keep asking for a review. I have no reason not to believe this product is good. I am enjoying the peace of mind that I get from having it, so that is worth something.

Everthing works fine now.. had a few problems with it just turning off. Also, my version of this pc came damaged. As you can see in the pictures!

Its good to have a warranty but best buy neglects to tell you that HP office a better warranty with in home service for 1/3 of the price. With geek squad you have to take it in

I’m fixing to use this for the computer we bought. Must have with kids.

The Best Buy employee did not try to "over sale" the protection plan. He just told us the benefits vs. the manufacturer's warranty only--being able to come in physically to a store for repairs vs. having to ship items out. And we were sold!

Good price for the protection being offered. Highly recommend

Make sure you get this cause it helped me when I had to send it off to get worked on

It’s just the best because it’s the price you pay to get a good AlienWare computer

I highly recommend getting Geek Squad protection with any computer purchase, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.

I love geek squad. Always have, easy to put in a request, easy to walk in or call over the phone and get it resolved. Great insurance for an affordable price.

when it comes to protecting my high dollar Best Buy purchases , i "always" get the extended warranties/protection plans from Geek Squad ; have used them several times in my lifetime and it has saved me a lot of my hard earned cash and reduced the frustration when things did not work ; so always go with the highest plan you can afford ; a great value to price addition to all you high dollar purchases .

Computer is perfect for my needs. So much faster than my previous one and much easier to use. Best Buys agents were so helpful and delivery couldn't have been faster. Thank you!

I am so glad for the option to purchase the protection plan. You never know when you may need that protection on any electronic purchase. I advise anyone purchasing an electronic product to always purchase the Geek Squad protection plan. Thank you Geek Squad!!T