Customer Ratings & Reviews

I sent in my computer for what I believed to have been a simple fix. After about a week, I was told that it was unable to be repaired (I sent a tower in to fix an issue with a USB port). I was told that I'd be given full credit at the value of my purchase. I declined originally and asked that my device be simply returned, as it should still be functioning. I was simply told no and that my only option was to take the credit, which does not sit right with me. I did not want to be forced into buying another PC, which cost me more money than my original purchase and I ended up with worse specs. The service center representatives are also horrible at callbacks; in example, a "two-hour callback time frame" lasted roughly 8 hours.

I made the purchase, Just in case, I’m completely covered.

I was very happy with the warranty best buy offers!

I was very happy with the warranty best buy offers!

Covers everything I need it to cover. Accidental is the best way to go

It is well worth the investment. Don't have to worry about small stuff.

Geek squad was extremely helpful in every question that I had

I’m so glad I bought the protection plan. I highly recommend this

I always get the geek squad protection and it is so worth it

Its great for any device or electronic device. Totally worth it

Great service and product! Thank you so very much!

I know if I need help, the Geek Squad is only a phone call away.

Haven't needed to use this service yet, but happy I purchased it.

If something goes wrong, no need of worries. Peace of mind.

The agents and customer service are very excellent

will fix anything and good for the price would recommend

Glad didn’t have to use it! Hopefully won’t. Reasonably priced.

I got onto a call and was exchanged a new pc with the same specs

Never had a problem with geek squad they were always so helpful

I have this plan for all my devices I purchase from BB