Customer Ratings & Reviews

I always get a Geek squad protection on my purchases. I have had to use them before on one of my purchases and did not have any problems with them accommodating me on the situation..

Geek Squad is the best ever. I have had them for every purchase that I make. They always come through and do right by me as a consumer. They provide world class customer service.

Purchased for gaming . Pc looks great and setup was easy. Would highly recommend for anyone getting a pc.

very good for gaming, I had no problem with, it was just connecting and downloading the games.

Exceptional service! The agent was so kind, helpful, and understanding of my frustrations with the issues I was experiencing.

AMAZING!!! I'm literally loving this gaming desktop I 10/10 recommend it and for how cheap it is the specs are literally amazing!!! Buy it!!

This insurance saved me hundreds of dollars. My computer screen broke and was replaced quickly for a small deductible. A must have.

they really helped me out with setting up my pc to everything

Hope we don’t need them but it’s nice to know they are there ready to help.

I usually buy Geek Squad service because of their reliability and expertise. Whenever I encounter technical issues, I know they’ll provide fast, professional assistance. Their technicians are knowledgeable and offer thorough solutions, whether it's for repairs, setup, or troubleshooting. The convenience of in-home service and flexible support options also make it easy for me to get help when needed. Overall, it’s a trustworthy service I can depend on.

Agents were great but if something goes wrong and you return the item after 15 days, even for a defect (my last pc processor went out just after 21 days) you lose that protection cost. So I had to get refunded, buy another protection for the new PC and no refund at all. Geek couldn't repair my 5 year old Alienware lap top is what started all of this. The people are absolutely awesome but are tied by bad policies. And every time I'm say I'm not coming back the Best Buy, it never happens, I love these guys. Used Best buy in Vegas, Pennsylvania, New Jersey and back here in California. And I will be back again.

Excellent plan coverage for keyboard to have in place

Geek squad service is great. I always buy the services because most of the things I get in Best Buy are electronics for my grandson or me. Have used their services twice and they solved my problems right away.

Love this computer. It runs all.of my games smoothly with no issues on medium or higher graphics settings depending on the game.

You can never go wrong with extra protection. Had this coverage on another item in past and it payed off!

Was easy to install. Specs are worth the price. So far no issues with the desktop.

Haven’t had to use it but you never know when you would have to!

They have always been there for me no matter what timeframe or what they had to do. They always went above and beyond for me. I love those guys.

Best Buy protection gives peace of mind—easy claims, quick replacements, and great support when you need it.

This is a great computer for gaming. It is very fast so you can enjoy any game.