Customer Ratings & Reviews

It's always good to buy extra warranties for your electronics, never know what will happen, geek squad warranty is alway good and easy to use

A really great service if your item that is purchased through Best Buy brakes and they cannot fix it they will replace it brand new

I haven’t used the service yet, but I will be. My Samsung delays and will get it checked out to see if there are any issues with.

Protection is always a great investment. Thankfully I haven’t had to utilize it yet but if I need to I’m happy I have it!

Quick to do claim get me new one without huge hassle or asking what or if I did it . just looked at said ok I will check it our game back said here you go a new one .

I love it. My previous tablet was purchased in 2014 & was a real work horse. If this one does as well, I will be thrilled.

I’m confident that if something goes wrong, it will be quickly handled. I can take my item right to the store and get a new one. I love that!

The battery on my tablet was running out very fast. The geek squad member was happy to help me out and replace my old table with a new one.

There has been a few occastions I have an accident and needed an expert to fix my computer. This plan is an smart buy to cover accidents and saves money in the long run. Highly recommended.

First off the agents are very nice, knowledgeable and helpful. They are quick about filing claim for me. I got my device back look brand new.

Hopefully I won’t need to use this but it’s good to have just in case lol kids break things a lot lol

They’ve always taken care of issues with covered devices... tablets- Great service. Highly recommend.

I like the fact that I purchase my tablet a week ago and best buy let me come back to put on the protection that was good because I didn't have the money at the time to add it on.

If is taking forever to get bac km a tablet that I turned in weeks ago. I'm fairly certain they need to just give me a new one. Not sure what's taking so long. Oh, and they were very rude about the appointment times they do now. They schedule blocks of time which are 20 minutes long. I assumed that was my window to come and drop it off. No, they want you to come at te beginning of that time frame. I was a little late and live over 30 minutes away. When I arrived, the kid told me I had to reschedule. He was literally standing there doing nothing. Very annoying and rude. I would still recommend getting a warranty, though. Best Buy typically has a great policy.

You will need protection on any device or item that can break. I've used Geek Squad for years and had one issue that was quickly resolved.

Love the fact I had the option of a 3 year Geek squad for my android.

I cracked my screen, and I sent it out via geek squad since I had the protection plan. A few weeks later they were able to replace my tablet

Love this. I forgot I had purchased this and lucky I came across it. Still had broken tablet and got all my money back on gift card.

Geek squad is always there to help! Especially in a time like this, being stuck at home and getting help over the phone from an expert is awesome!

Geek squad has been great for me. I had a Fitbit go bad before manufacturer warranty went out and the process was very easy to get it replaced. Much better than dealing with manufacturer.