Customer Ratings & Reviews

They are always very helpful and kind. I don’t think I’ve ever had a back experience. I think I broke an old phone and they were able to fix it no problem and fast, too

Havent had to use them yet and idk if that due to their end or not but i call that a win in my book

Bought this fory kids tablet and it's a great investment. Both my kids are not careful with their devices sometimes and things happen. With this service we get peace of mind that it can be corrected in a timely manner.

Easy appointment scheduling, short if no wait time. Representatives are knowledgeable and personable.

So great, so worth it. These electronics break so easily.

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

I love the fact that they are so accessible and knowledgeable. They have helped me numerous times when I needed assistance.

always pays to be safe because accidents happen and this is a headache saver.

Its a great way to be cover your equipment if any accidental damage occurs

I bought this for my M1 iPad Air. Although iPad is reliable product. I travel with this and use it for my work. So the chances of incurring damage are higher than if I only use it at home. I have use Best buy GSP in the pass and I like the policies that their are there for the life of the warranty. The only sad thing is that once the Geek Squad Protection is fulfilled, lately you can't purchase a new GSP plan. This is a recent change which I hope they will change.

There amazing they fix fast and are great i recommend

Used them before many times. Always got my equipment going.

Best service ever!!! I can’t say enough about them! I will always use the Geek Squad Service. They always fix things or replace with such great help and kindness.

I recommend you purchasing the extended warranty. Best Buy/Geek Squad have the best customer service and help get any situation you hve with your tablet taken care of immediately. I will always buy from them and make sure to purchase that 2yr warranty.

I purchased a Microsoft Surface Pro 4 in January 2017 with a Geek Squad Protect and Support Plus plan in Texas. Yesterday, I took the device to Best Buy in Port Richey, FL because the screen constantly vibrated. The Geek Squad technician quickly diagnosed the problem, determined that the item was not repairable, and gave me a gift card for the amount of my original purchase. I would definitely recommend the purchase of a Protect and Support plan. It saved me. I was able to go home with the perfect 2 in 1 laptop with another Protect and Support Plus plan.

Haven't had the need to use their service but knowing they are available when I do is a good thing

I recommend to buy the protection, In case of any accidents or anything I know it will come in handy. It is for 3 years, you never know what could happen plus your computer or tablet is an investment just like a phone when you buy a phone case, this is just like that to have your assets protected in case of anything. They will help you with any problem.

So excited to have geek squad protection ive heard nothing but great things, cant wait until my kid breaks her tablet so i can see how they work

Hoping I don't need it, but it's reassuring to know I do.

Good protection tp have. Priced just right. You never know if it will be needed. Better to have it and not need it thsn toneed it and not have it..