Customer Ratings & Reviews

Fortunately I have not had to use the Geek Squad service as yet since I only recently purchased my Galaxy tablet and the 2 year service plan. Therefore, I cannot comment on the quality of the service related to this purchase However, based on past experiences with purchases at Best Buy, I have been satisfied with Geek Squad services.

I got this for my new kindle Fire because I dropped my old one and shattered the screen.

They are very supportive and the device i bought here was in good condition

I always try to get the protection plan when I can. The geek squad service plan has saved me a couple different times in the past. I also like that the plan is saved in the best buy system, so I don't have to hold onto the receipt and try to remember where it is if I have a problem.

Any of our large device purchases we get the geek squad protection and let me tell ya - they came through for us in the best way this time. My son dropped my husband's new tablet and damaged the screen and geek squad saved it. And we got it back in a week! Worth every penny :)

I purchased a two year warranty for my son’s tablet. I was told that if anything happens to it (ex: my son breaks it), all I have to do is bring it in and they will either fix it or replace it. I rated it 3 stars because I haven’t needed to use this service, yet. If there comes a time that I will need to use it, and if the issue is covered and there’s no problem replacing or fixing it, then I will re-rate it.

No place has protection like Best Buy overall best store I’ve ever been to

If you planning to travel a lot with our electronic equitment is not a good option, it has not having any international cover even when at the store says that it has. On the other hand, is an excellent option to have it for US, give you a great service plan and cover a lot of normal accidents such though to the floor, water, not working cables, etc. Good cover to have it for US not for international trips or customers.

I will purchase this item again as it provides good service.

[Employee of bestbuy] It is the best extra coverage plan you can buy would also recommend to purchase it

Protection plan purchased just in case. Don’t need to use yet as the tv has manufactured protection, however got extra protection just in case.

Good product and good quality product love it so much

This extended warranty plan is a must have for electronics. Gives you good protection for exchange if something goes wrong

Best investment I've made by far! My son cracked his screen and without any hassle was able to get it dropped off and worked on. Time frame for repair is a little long (dropped off 6/17, was told it would be done by 7/5). But they send it to your house, so I can't complain.

This gave you a peace of mind. Purchased this for a Surface and played it on the safe side.

You need this! with every purchase. I recommend you add this every single time you purchase something. Adding the Geek Squad protection gives you excellent customer service and expands the manufacturer's protection.

Hope i dont ever have to use but I’ve used them in the past and they were easy to process.

Great to have a backup plan - peace of mind for the little mishaps. Great value.

Geek Squad are so professional and to be so young and to have that respect. Thanks to all Geek Squad, who dont look at you like you stupid, They understand we dont have the knowledge they have

Electronics can be temperamental. That is why I purchased this protection. Used it once, problem was taken care of. Like the Geek Squad Experts