Customer Ratings & Reviews

I love the fact that they are so accessible and knowledgeable. They have helped me numerous times when I needed assistance.

Most everything I buy from best buy gets Geek squad. For repairs its always so easy to get it done. Take it to the store and they diagnose what can be done then and there and what needs to be shipped off. You get a call/email when your item is ready to be picked up so can set up a time to that. Things that have been covered in the past for me include a cracked screen, liquid damage, blue screen of death, laptop just not working, xbox controller not working etc. Its a good investment especially when kids are in the house.

Fast service with attention to detail. Fast turnaround time.

Idk if its a me thing or them but i havent needed them and thats a win in my book.

Haven't had the need to use their service but knowing they are available when I do is a good thing

They are always very helpful and kind. I don’t think I’ve ever had a back experience. I think I broke an old phone and they were able to fix it no problem and fast, too

I don't know what I would do if I didn't buy the protection for my stuff

Good to have in case you need it.... Never a bad idea

I recommend Geek squad they are great friendly staff

I have used the protection in past and will never buy anything without it

Geek squad is always helpful and easy to work with.

The Geek Squad rocks! I have not had to use Geek Squad protection for this product, but I have used it elsewhere. They are very helpful when you have an issue. The Geek squad at my local store took the time to help fix my dad's laptop power button that got messed up when he dropped it. He actually did not have the protection, but his laptop was brand new and he was pretty upset that he had dropped it. They fixed it, no charge! We were both very pleased that they took the time. That act of goodwill went a long way for both of us. I don't buy the protection plan on everything, but there are times when I wish I would have. My rule of thumb is to buy it if the product is expensive and you are going to use it everyday, especially if you intend to use it in harsh environments.

It's a great little tablet while not little it's almost 15 in pretty heavy if you're trying to read it like a newspaper

Pretty nice. I always go to best buy anytime i want to get something nice. Im very loyal to best buy bc never disappoints!

Good value for the peace of mind that the Accidental Protection plan offers. I don't have to worry if something accidentally happens that damages my Surface Go 2 device. I bought the plan after the device arrived so had to bring the device to a store to have its condition confirmed before I was able to add the plan. It would have been helpful to have a note during the online device purchase process specifying that there would not be an option to add the protection plan online after the device is delivered. I've used Geek Squad services over several years for other items - excellent resource.

I am happy now that it's all over but I was not happy with Geek Squad. My brand new laptop that was still under warranty got a virus and Geek Squad could not fix it. I had taken it 4 times to have it fixed and they could not get it fixed. On the 5th trip I asked for a replacement (rightfully so under the warranty guidelines) and they would not do it. I had to get ugly. Finally, the store manager, Justin at the Hoover, Alabama location handled the situation for me. He was great! He transferred all of my stuff to my new laptop at no charge to me. He did the right thing since I had paid so much for the warranty! Very thankful for him.

Great place to get all you digital wants and needs

I'm very happy, because i buy this protection. I have 2 kids and it must to have.

Great service that is on call and ready to assist at any moment.

Bought this fory kids tablet and it's a great investment. Both my kids are not careful with their devices sometimes and things happen. With this service we get peace of mind that it can be corrected in a timely manner.