Customer Ratings & Reviews

i love to have accidental plan protection its very useful to me because my son is super wild boy, i dont need to worry if he accidentally broke i have a protection.

I have been a Geek Squad member for about 5 years and would never go without it. Whether it be an annual renewal or a new plan for a new computer purchased for someone as a gift, it is a must to have for peace of mind!

Had a tablet that stopped working. The Geek Squad sent it right out to get it repaired. Contacted me to let me know it couldn’t be repaired and help to get a replacement.

They don't reimburse tax only the amount you paid for the product if they are not able to repair the item.

They were very knowledgeable about our issues and helped us get a new tablet.

Having Geek Squad Protection has work for me when I need something fixed

With the Microsoft Surface Pro 3's recall for defective hardware, I was able to upgrade my damaged surface pro 3 under Geek Squad warranty for a new Surface Pro 4. Note I really do not see a different between the 3 and 4.

I feel good knowing the Geek Squad has my back.. they’ve never let me down. If I have a problem I know it’s going to be resolved quickly and effectively

The agents helped me set up my laptop. They made it very simple for me. I highlt recommend this

I feel safe with them, they protect my equipment from any damage and excellent customer service

What can you say about Geek squad protection, simply the Geek squad keeps me coming back to Best Buy. Without the Geek Squad Best Buy would be just another store...

The protection plan was a life saver! my sons tablet stopped charging 3 times and all 3 times I was saved by the protection plan. I would tell anyone who will listen do not get the tablet without the protection plan.

This Product is definitely a competition for other ones on the market by far right now I would recommend when talking about best of the best warranty for your equipment

This Product is definitely a competition for other ones on the market by far right now I would recommend when talking about best of the best warranty for your equipment

[Employee of bestbuy] Always super helpful and always able to assist me.

Protection plan gives me the security for any unavoidable damage or lost of the item

I got the insurance due to my son has butterfingers. To add on the problem he thinks he can carry multiple items at the same time.

I have always been pleased with the professional help the Geeks have always offered each time I call or bring my tablet in for repair or operation understanding.

I love the ease and reliability of all of the geek squad protection services. They will either fix the problems promptly or replace products no questions asked. Great system.

Great had two issues with a brand new tablet both times easy check in stand out for repairs second time could not be repaired and exchanged for the same model