Customer Ratings & Reviews

Fast and convenient. Meets expectations. The geek squad is awesome

You will not regret this plan of protection. Geeks are the best!

Great device long battery life and great display, fast processor

Geek squad always gives great service on pretty much any item.

I have used the geek squad before and they are good

Great protection for people that are prone for something always happening to their expensive electronics.

We bought this contract, because we are using these tablets in a trucking operation.

We bought this contract, because we are using these tablets in a trucking operation.

Irresponsible technician. The first installer broke and removed my kitchen tiles from the floor before trying to place the dish washer. The second installer said this was not correct and added piece of tiles underneath the dishwasher legs. Therefore, Geek Squad service personnel broke the floor of my house by no reason and had no accountability to their wrong doing. Additionally, Best Buy sent me two damaged and out-of-box dish washers wich I had to reject, delaying in more two weeks the installation, leaving my family without the appliance for a long time.

Havent used it yet but may have to. Tablets light keeps going bright then dim.

The service itself is terrible. Service employees were all great though. Which makes this review sting all the more to write. Expensive service fees considering the upfront cost. Huge pain to get stuff through because online system is awful and stores have long waits for appointments. This is made worse by the fact that multiple technical glitches on Best Buy's end extended my wait. If I had an iphone with applecare I would pay 150 less for a replacement and I would have got it day of. With geek squad, I'm paying you that 150 to jerk me around for 5 days before I wait 5-7 business days to get a replacement. Your employees are great, wish I could say the same about the product. Not paying your warranty again.

Once again Best Buy can't get the item here on time. Paid for next day shipment and in reality, going to take 4 days.

I would give a zero,,best buy sold me a dead watch,i tried returning it the verynext day and they tell me this is not what they sold me so they will not take it back.This was in their west hartford office in ct.Please if you want your peace of mind do not buy from them.They are engaging in fraudulent activity.

Rarely used A9 tablet just stopped working. Won't turn on. Just terrible product by samsung.

Buyer beware. Keyboard should be included at pickup. Make sure it is before you leave store. Also keyboard included with it is older without the Slim Pen 2 charging so it makes the slim pen worthless. Too many ifs and thens with this deal. Stay away.

The tablet freezes up constantly - screen does not respond to any type of touch. Many of the apps I regularly use are not compatible with this tablet. Pros - great set up for the keypad, long battery life.

Bought it a few days ago when it was on sale. Galaxy tab 7 processing speed too slow, will buy a newer model to try one day.

Why would you give a delivery timeline when you haven’t shipped. This is intentional deceit. My daughters were looking forward to receiving their tabs now I can’t even give them an update. They are like we’ll tell you when we ship it. The store I chose is just by my house.

It took exactly 44 days for this poor preforming tablet, with poor resolution, poor pixel density and just overall poor performance, to just simply quit working. Wont boot up. The only positive I have for this tablet was that it had a good aspect ratio. Will Samsung or any other Android tablet maker ever make a quality 8 inch class tablet. Who knows

3 yr protection is half the cost of the tablet, makes no sense.