Customer Ratings & Reviews

The Geek Squad is a tremendous benefit from Best Buy. They set up and transferred information on all of our devices (computer, tablet, etc.). They are a great tool as well if you have any software, set up, virus, general operation issues, and general questions. Available via in store, phone, or computer chat they have been a tremendous help and resource.

Best Buys Geek squad service is outstanding. Everything that I buy from Best Buy I get the service plan with it so I know that I'm protected. They are great at honoring their service plans. I highly recommend getting a service plan.

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

Love my tablet. No complaints at this time. Would recommend for any ages.

Geek squad is the best very helpful and very easy to understand returns and exchanges

Keep the Best Buy protection on all your purchases that you cannot afford to readily go out and spend that money to replace. The best hassle free and easiest protection plan hands down. We have had several products fail and Best Buy is always there to fix, replace or provide a refund if they no longer carry that product (minus the protection plan coverage of course). So definitely would recommend. Super easy.

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

The protection plan is worth what you pay for it. If they cannot fix the item, they replace it.

The worry free warranty gives me peace of mind and worry free use

Had to take my tablet in for the screen to be fixed. Tablet was still usable. Just had a cracked screen. They sent it off to see if they could fix it. They ended up junking it and not sending it back to the store so i lost my sd card full of all my kids pictures etc. And when i asked for that back the guy said he can try but doubt he can get it because they are hard to get ahold of and just throw it out. Then they gave me instore credit for the prive i paid for the tablet 3 years ago. And i had to rebuy the protection plan even though i still had time left on the protection plan for the broke screen one. Very unhappy about it!! And theyre over priced to fix anything!

I bought a 2 year protection plan in aug 2019 for $39.99. Just fulfilled that plan as they just replaced a kindle with a shattered screen. They said it was cheaper to replace then send off to fix it. Great! We got a brand new kindle for $45 essentially. Bought this new 2 year plan to go with the new kindle as they other plan was considered "fullfilled." The 2 year plan has now gone up to $49.99.

I purchased this accidental insurance and it's great that I did, because the open box computer attached to it went black and quit working.. this kicked in and we got a new "refurbised" machine in it's place and it's been 100% ever since.. saved my butt!!

Love it. I can do so much on it. Great tablet has alot of great features

It works well.It does the job happy with product who would recommend product

good for computers work 24/7 and others sistems for the university

Bought this as a gift for my toddler nephew and it wokrs great.

good opcion for protect our values Tremendous equipment, I love it, my son uses it all the time

Its a Good tablet I got them for my kids and they like it for games and for videos

Product worked perfectly and didn't require the use of this protection. Interaction with Geek Squad at location has always been a pleasure. Always get the insurance, better safe than sorry!

I have had 2 incidences where my expensive electronic wasn't working properly. I simply take it in and go to the counter, explain whats happening and have had my broken device switched out for a brand new one. You are given the option of getting the same item or upgrading to a newer one and paying the difference. My advice to you is: Spend the extra $30 on the warranty. It might think its pricey and not want to spend the extra money on top of your pricey purchase, but its worth it!