Customer Ratings & Reviews

The Geek Squad is a tremendous benefit from Best Buy. They set up and transferred information on all of our devices (computer, tablet, etc.). They are a great tool as well if you have any software, set up, virus, general operation issues, and general questions. Available via in store, phone, or computer chat they have been a tremendous help and resource.

Keep the Best Buy protection on all your purchases that you cannot afford to readily go out and spend that money to replace. The best hassle free and easiest protection plan hands down. We have had several products fail and Best Buy is always there to fix, replace or provide a refund if they no longer carry that product (minus the protection plan coverage of course). So definitely would recommend. Super easy.

Haven't used hopefully don't have to but a great back up feature

I haven’t used it yet this time around but in my experience anytime I have ever used them, they were exceptional. They fix the problem and are always polite .

Great support! I messed up my set-up and was able to recover with the Geek Squad support in short order.

Geek squad is always useful to have. Purchase for all electronics.

great value for the price. i love that i am safe for the next 2 years

This type of insurance company seems good to me since my children are very careless with their tablets but so far they have repaired my devices due to accidents

Always gleefully glad to have this (always buy with each laptop/tablet purchase). HOWEVER, I purchased 3-year plan for my *prior* Surface Pro 7, had it for 2 days & cracked the screen. This plan meant I got brand new replacement. BUT had to buy yet another 3-yr plan (and another $280) for the new replacement. So I wound up paying for TWO of these plans or $560 within a few days! Would loved to have carried the old plan over to cover new replacement.

Have not used themnyet but i am sure they are awesome..

My experience with Geek Squad was amazing. The representatives treated me as though I was truly valuable. I will always use their services whenever I purchase at Best Buy!

I bought a 2 year protection plan in aug 2019 for $39.99. Just fulfilled that plan as they just replaced a kindle with a shattered screen. They said it was cheaper to replace then send off to fix it. Great! We got a brand new kindle for $45 essentially. Bought this new 2 year plan to go with the new kindle as they other plan was considered "fullfilled." The 2 year plan has now gone up to $49.99.

Great item for any age, it’s not slow and has good capacity

Table works fine kid friendly but it’s not something you can drop and it’s okay. Tablet is cracked and had to call to flirt a appointment and got in quickly

I can't believe what a savior the protection plan was to my purchase. I bought the Surface Pro 4 and luckily I added the protection plan. A week after I bought the surface (before my case came through the mail), I dropped it and the entire screen was cracked. FORTUNATELY, I added the protection plan. They were able to give me a complete new Surface. I did lose my protection plan (in other words the $150 i spent on the plan was used, so I had to pay another $120 to get another protection plan. It's still totally worth it. Accidents happen all the time.

Very sturdy and great product. My 6 year old loves his tablet!!

I highly recommend getting and extra coverage especially if not sure

I purchased this warranty to go with my new tablet. My husband has the same tablet and he hasn't had any problems with it but when I purchased my tablet I wanted to have the coverage on it.

Perfect tablet for kids my nefews have so many activities to do . Definitely better than the first generation were you really couldnt play vedio games and this version you can.

I bought a Samsung tablet with a Geek Squad warranty, one day it accidentally fell into the water, it stopped working. I made the claim through Geek Squad and in a few days they solved it, refunding me all the money for the product I had purchased