Customer Ratings & Reviews

Go geek squad Go geek squad thank you for all of your help

Does task i need done easily operates easily good size helps me see pics and writing i cant see on my cell phone screen size is great for video chats with wife kids and grandkids .Downloaded movies to watch while I was out of town working got my 76 year mom one as well

The gentleman was very professional, kind and knowledgeable. He dealt with phone calls, impatient customers without appointments and dealt with my issue quickly. He knew exactly what was wrong and what the solution was. It was the best experience. You guys need to hire more people to help them out. They were swamped. They always are. They need a raise and more help. My hat is off to the Geek Squad.

We used the warranty for a device i purchased for my grandchild. I was highly impressed with the process. We used it about a year and a half later. I didn't have to go into the store. His parents were able to take care of all of it at their nearest Best Buy. They used my email and name. The nee product shipped directly to them, just as if it were a new purchase. Very happy and it was well worth purchasing!

Have had two kindle tablets for the little kiddos, one cracked the screen and the other messed up the charging port. Took both in and was able to get a giftcard to replace with new ones with no issue!

Geek squad is as helpful as anything can be in every aspect ., very quick when an issue occurs and an item needs fixing and very helpful employees in and out of the store .

My sons tablet from christmas had already had a broken charger port (completely missing inner piece), returned ..and againnnn another broken charger port within TWO months of christmas this year. After the first return I removed all chargers and would be the only one (other than my parents) to charge it. It STILL broke half of the charger port piece off somehow. I am beginning to be very wary of the quality of amazon purchases these days....from clothes to electronics to skin/hair care, sadly. Found a "name brand" tablet on best buy for slightly more money, but literally I am SO much more confident in this tablet AND store. Second bigger purchase since christmas with Best Buy & I am about to make a 3rd (Meta 3 VR headset) tonight. THANK YOU FOR BEING TRUSTWORTHY!!!!!!!

The 2-Year Accidental Geek Squad Protection Plan offers peace of mind for those looking to safeguard their electronic devices from unexpected mishaps. Here’s a detailed breakdown of the plan’s features and benefits: #### Coverage and Protection: ★★★★★ The plan provides comprehensive coverage for accidental damage, including drops, spills, and cracked screens. This is especially beneficial for high-use devices such as smartphones, laptops, and tablets, which are more prone to accidents. The protection plan also covers hardware malfunctions and defects, ensuring that your device is protected against a wide range of potential issues. #### Ease of Use: ★★★★☆ Filing a claim with Geek Squad is generally straightforward. The process can be initiated online or in-store, and the customer service team is helpful and responsive. Most claims are processed quickly, and repairs or replacements are typically completed within a reasonable timeframe. However, during peak times, there might be slight delays, which can be a minor inconvenience. #### Repair Quality: ★★★★★ Geek Squad technicians are knowledgeable and skilled, providing high-quality repairs. The use of original manufacturer parts ensures that your device functions as well as it did before the damage occurred. The workmanship is reliable, and in most cases, devices are restored to their original condition. #### Convenience: ★★★★☆ One of the standout features of the protection plan is the convenience it offers. Geek Squad has numerous locations, making it easy to find a store nearby. Additionally, the plan often includes benefits like in-home service and 24/7 online support, which are great for busy individuals who may not have the time to visit a store. #### Cost and Value: ★★★★☆ While the cost of the 2-Year Accidental Geek Squad Protection Plan may seem high initially, it often proves to be a worthwhile investment. The cost of repairing or replacing a damaged device without protection can be significantly higher than the price of the plan. For those with expensive or frequently used devices, the protection plan offers good value for the peace of mind it provides. #### Limitations: ★★★☆☆ The plan has some limitations, such as exclusions for intentional damage, loss, or theft. Additionally, there is usually a limit on the number of claims that can be filed within the coverage period. It's important to thoroughly read and understand the terms and conditions to avoid any surprises. #### Final Thoughts: The 2-Year Accidental Geek Squad Protection Plan is a solid choice for anyone looking to protect their electronic devices from unforeseen accidents. Its comprehensive coverage, quality repairs, and convenience make it a valuable service. While it has a few limitations, the overall benefits and peace of mind it offers outweigh the downsides. For those who want to ensure their devices are well-protected, this plan is a smart investment.

The 2-Year Accidental Geek Squad Protection Plan offers a solid safety net for protecting your electronic devices from accidental damage. Here’s a detailed review of the plan’s features and benefits: #### Coverage and Protection: ★★★★★ The plan provides comprehensive coverage for accidental damage, such as drops, spills, and screen cracks, which are common issues with devices like smartphones, tablets, and laptops. It also covers hardware malfunctions and defects not covered by the manufacturer's warranty. This broad coverage is highly reassuring, especially for high-use or expensive devices. #### Ease of Use: ★★★★☆ Filing a claim with Geek Squad is generally straightforward. You can initiate the process either online or in-store, and the support team is usually responsive and helpful. Claims are processed relatively quickly, though during peak times, there might be some delays. Overall, the ease of filing a claim and the efficiency of the service are commendable. #### Repair Quality: ★★★★★ Geek Squad technicians are well-regarded for their expertise and professionalism. Repairs are typically carried out using original manufacturer parts, ensuring that your device is restored to its original condition. The quality of the repairs is high, and the process is generally smooth, with minimal disruptions. #### Convenience: ★★★★★ The plan is convenient in several ways. Geek Squad has numerous locations, so finding a nearby store for service is usually easy. Additionally, the plan often includes benefits like in-home service options and 24/7 support, which adds flexibility and convenience for busy users. #### Cost and Value: ★★★★☆ The cost of the 2-Year Accidental Geek Squad Protection Plan is reasonable given the extensive coverage and benefits it provides. While the upfront cost might seem high, it is often worth it for the peace of mind and protection it offers against potentially costly repairs or replacements. The value is particularly notable for high-end or frequently used devices. #### Limitations: ★★★☆☆ There are some limitations to be aware of. The plan does not cover intentional damage, loss, or theft, and there may be a cap on the number of claims you can file during the coverage period. It’s important to read the terms and conditions carefully to understand what is and isn’t covered. #### Final Thoughts: The 2-Year Accidental Geek Squad Protection Plan is a valuable investment for those seeking to protect their electronic devices from accidental damage. Its comprehensive coverage, quality repairs, and convenience make it a strong choice for safeguarding your tech. Despite a few limitations, such as exclusions for intentional damage and a cap on claims, the overall benefits and peace of mind provided make it a worthwhile option for many users.

Agents replaced tablet without any questions. Quick, fast, and friendly service.

The **2-Year Accidental Geek Squad Protection** is the ultimate peace of mind for your tech. Accidents happen—whether it’s dropping your phone, spilling something on your laptop, or any other mishap—and this protection has you covered. With **two full years** of coverage, you don’t have to stress about costly repairs or being without your device for too long. Geek Squad is known for their reliable service, so if something goes wrong, you can count on them to fix it fast. It’s especially great for devices you use every day—like your phone, laptop, or tablet—because life happens, and it's always nice to know you're covered. If you want to protect your tech from the unexpected, this plan is a total lifesaver!

The customer service is awesome they help u and go over and beyond for you

My old tablet was not fixable but i had a protection warranty so they gave me a new one free and of course i paid for another protection warranty!! The Geek squad are so helpful and do the right thing for the customer!!!

This was a perfect gift to add onto my tablet purchase. Great safety net.

Always good to have protection on your items if it breaks or messes up

Glad I purchased this as protection. Feel at ease knowing I have an extra added protection!

They always helpful and give friendly care of customer service

Perfect Gift. Best Buy has an excellent selection of Tablets and accessories.

Absolutely love the Galaxy Tab S9 Ultra! The display is stunning, the performance is ultra-smooth, and it handles multitasking like a champ. I use it daily for research, reading PDFs, and even entertainment. Battery life is solid, and the build quality feels premium. Highly recommend for anyone who wants a powerhouse tablet that can replace a laptop.

Great battery life, even when reading every day. Only charge maybe once a month.