Customer Ratings & Reviews

They sent my device to the wrong service center and then did not update for a week. Everytime I called for an update I was told to go to my local store geek squad because they had no answers. The local store could only go off the online updates which went another week without being updated. It was stressful overall. They did say it was not a common occurrence . Originally I was going to give zero stars out of stress but the very last phone agent who helped me was actually very helpful. He straightened everything out and took his time. They need more agents like him.

Amazing service and the best customer service loved

Great to have for small children especially knowing how irresponsible they can be.

THIS Tv IS AWESOME............ANOTHER HOME RUN FROM SMSUNG.

I always purchase the best buy warranties, specially because I have bad luck with electronics. Its good to know that i have protection in case something goes wrong. I haven't needed to use my geek squad protection but when i do, i know that it's going to save me a whole lot of money. Do yourself a favor and buy it, its a small purchase to protect your big purchase.

I talked with a Geek Squad expert for about 3 minutes, and they were able to take my symptoms and ascertain that the device was hosed, that it should be returned. That is a sign of a good expert, that they will make the right decision with authority when needed.

I wanted to purchase the warranty just in case. I really doubt that I will ever have to use it.

Awesome product and customer service! Got what we wanted and have used it to this day since they took such great care of us!

I had an issue with my daughters laptop. made point end to take it in, geek squad guy sent an email with what was wrong and how to purchase needed repair parts.. took said parts in and bam! few days later laptop alll good and dad didn’t have to pay any other fees. I like

Just add the geek squad protection plan to any electronic device they will tkae care of you if you ever need to service your electronics

So far, I haven't needed to use. But its better to be safe.

The geek squad anget respectful and kindly help me with what I was looking for

No place has protection like Best Buy overall best store I’ve ever been to

I like knowing my moms tablet is covered if anything goes wrong.

They are very supportive and the device i bought here was in good condition

Always a good idea to have even though I take excellent care of products. Seems as they get old and need help.

They actually didn't ask any type of question when it came to getting the item fix and in my case exchanging it for a nother one i was in and out from the store in a matter of minutes and they also give me a reasonable price on a new device

We have yet to use this service for what we bought it for, an Amazon Fire tablet for my 5-year-old. I do have experience with Geek Squad services in the past though and it has always been the easiest warranty service I use.

Usually when im using geek squad they help me and fixing when i need

Geek service was fast and easy it was super easy to make a appointment online i didnt have to wait long and the team member was very knowledgeable