Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 4202 reviews
(4,202 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
The plan changed over time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that I would be able to get a replacement if my item gets damaged which includes water damage. I came to get it fixed or replaced but they are only offering me store credit for what I paid for not including taxes or at least a partial credit for the remaining time on my plan which will not transfer over .
This review is from 3-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Could not use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I lost the device I bought the geek squad for, so I never used it.
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Warranty is a money maker for the company
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tablet is broke,they mail it out 4-6 weeks to have a screen replaced glad I don't use it for work I brought back home cause I don't have appointment to drop it off
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes I did satisfied with this place and all of my money was given back
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the box to return the old phone what would you give yourself?
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to make an appointment for them at a latter time or date for them to look at your product that's defective. Could be because of Covid. I wouldn't know they said nothing about it. Not worth the money.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
They can’t provide any solution for our issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are lot of exceptions for plan and that is very annoying. My laptop keeps on crashing and hanging up even while working on the microsoft word or excel
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No help at all.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't get through to anyone for help. The store guys told me one thing and the tech said something different. Not very knowledgeable on the surface pro.
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. If you’re still having issues with your Surface Pro, please don’t hesitate to call our phone support teams at (800) 433-5778 or chat with an Agent at www.geeksquad.com/chat.
Rated 1 out of 5 stars
Mike
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Useless, the geek squad techs looked like ducks looking at a wooden deck, and had no IDEA how to help. I'd waste my money on Chinese food made by Mexicans before GS
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The warranty is much needed, but it is overpriced. I could get a lower price from another store.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Misleading
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy a protection plan from them, just got with a manufacturer extended warranty.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Suck
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks. My pc charger broke, and I went to BB to get a replacement, guess what they told me I was late by one day. So they were not going to replace my pc charger. One day late. DO NOT BUY THEIR WARRANTY
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ended up Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was only $1 less than insurance through my provider.
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. We appreciate the feedback and are overall glad that your device is protected!
Rated 2 out of 5 stars
loss of value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was not worth it for what i bought it for price should reduce
This review is from 1-Year Accidental Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
My 2 yr geek squad order was cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not request the 2 yr geek squad be cancelled. I still want this service on my new Samsung Tab S3. Please contact me as soon as possible and assist me so that my new Samsung Tab S3 is protected.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Margarita – Congratulations on your new tablet purchase. I’m sorry to hear that your Geek Squad Protection plan was canceled. Please give us a call at 1-888-BESTBUY (1-888-237-8289) or bring the tablet in to your local Best Buy store to see if we can add that plan back on for you.
Rated 1 out of 5 stars
IT Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GeekSquad was NEVER used. Waste of an up sell....I'm a Systems Engineer, no need for outside support. Cost should have been deducted from overall cost of system.
This review is from 2-Year Geek Squad Protect & Support Plus
No, I would not recommend this to a friendRated 1 out of 5 stars
Why waste money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They refuse to help after fire even with fire report why did I spend all this extra money my babies lost everything and none would leven try to help sad very sad
This review is from 1-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
My tablet didn't get fixed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its pointless to buy guarantee for 3yrs. And then when its time to used it all they say is "buy a new device" I didn't pay $100+ just for that... ughh
This review is from 3-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Good to have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good to have type of item, not sure if I'll ever need it.
This review is from 2-Year Geek Squad Protect & Support Plus
I would recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever two months without a device for nothing
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friend