Customer Ratings & Reviews

The agents have always been friendly with me and very understanding with my limited techie knowledge when I got a virus. Either online chats or in person the Squad is always there. Thanks, Geek Squad. I'm glad I purchased the coverage.

I use to work for Bestbuy and I know how hard Geek Squad works, But I hope I never have to use them, but this gives me a peace of Mind, especially when my puppy is around, anything can happen.

I hardly ever had used once for my tv remotely replacement and it was very smooth transection. I would recommend to ever user to get Geek Squad protection with their electronics. Best-Buy Geek Squad protection are one the best you could get from best-buy.

I had this service on a previous laptop and near the end of it's expiration my laptop gave out. It wasn't a quick process but they did fix it and I didn't lose any data so well worth it and purchased for my current laptop. My son still uses my old one.

Very helpful and as long as you got a Warranty you will not have a problem with your return, their pretty good at help resolve a problem

Let me tell you EVERYONE should invest in GEEK SQUAD SERVICES I got a tablet for a friend as a gift... And it fell and shattered. They replaced it . No questions asked. Absolutely wonderful. Very helpful as always

Geek service was fast and easy it was super easy to make a appointment online i didnt have to wait long and the team member was very knowledgeable

I've purchased the geek squad protection plan for my kid's tablet and never have any problems when I have to use at best buy. Accidents are unavoidable when it comes to kids, but it is so hassle free when you have to replace an item..Thank you so much

Geek Squad really does care about you they take care of your devices if it comes towards it having a problem they let you know what's going on with its internal functions and really they're just great people thank you so much Geek Squad to all of you.

I haven't had to use this protection plan for my new Surface yet. I have on a past purchase and the service was great. Easy to use and pretty seamless. It's a little expensive, but worth it if you ever need to use it.

I got this for my new kindle Fire because I dropped my old one and shattered the screen.

Great to have a backup plan - peace of mind for the little mishaps. Great value.

I once was one of those who thought it could never happen to me, until it happened; the accident of a lifetime that left my two week old device in pieces. It happened before I knew it, and then the I remembered the Geek Squad protection. Total replacement, no questions asked. End of story.

Love this tablet the size the price. There are so many features for such a low price. If you are looking to buy a tablet for you little one look no farther.

I'm giving this 4 stars due to the fact of there lack of communication. I waited an extra 2 and a half weeks to find out they had approved my tablet for a junk out. They said oh yeah just go down to the store n give them this code and they'll give you the credit for which you paid for your tablet.

I do not expect any problem with my new tablet, but I like the added insurance of knowing the Geek Squad is available if needed! As a rule, I do not trust extended warranties, but I trust the Geek Squad from people that have use them

I haven't had to use this service yet, but it is nice knowing it is available.

Geek quad came through later in the year when surface pro purchased had its charger become defective and Geek squad replaced item at no additional charge. Thank you Geek Squad!

I was able to make an appointment the same day. I got in about 15 minutes early, and they saw me right away. The Associate treated me with respect and although my issue could not be resolved at that moment it was a great experience.

Love the screen, this us the best tab i ever had, watch movies and nexfix is the best and drawing is fun on this tablet