Customer Ratings & Reviews

I always trust Geek squad so any time there is a 2 year product replacement option, i get it. This latest one was for my Ring doorbell which because its outside and faces the elements, I figure I'd need Geek Squad's assistance if it gets damaged from inclement weather.

I love Geek Squad service! I always purchase it with my electronics, big or small, and it has saved me time and money. They’ve exchanged products for me that have died a year or two down the road- no questions asked. I highly recommend them!

Like having equitement that keeps working? What if it goes down? With the protection plan they have your back. They will replace it with the same product, similar function or refund your purchase for credit towards a new item. What is not to like?

It's worth the extra money to get a protection plan on electronic items. I had a vacuum cleaner that went bad during the coverage period if the protection plan. All I had to do is replace it with another vacuum cleaner for free and paid the difference since it was a little more expensive in price.

I always recommend Best Buy warranty is the best from all retail store I always has bough it for all my electronic and when it has come to the time of a claim had never confronted with any issue they will fix it or replace if fixing can not be achieve they are great

Geek Squad Warranty Service is just amazing. Its nice to have "peace" of mind knowing that your product is going to last you a long time. I have had nothing but great experiences with the replacement program and I continue to purchase them.

Geek Squad Warranty Service is just amazing. Its nice to have "peace" of mind knowing that your product is going to last you a long time. I have had nothing but great experiences with the replacement program and I continue to purchase them.

I am happy to say I have not had to replace any products yet. However, I needed some additional help getting some other things on my iPad and the Geek Squad assisted me. Very professional kind and patient young man. He wasn’t condescending, rude or sarcastic. Thank you!

I had this on my router. The router stopped working and I was able to get a new one. I just had to pay for a new warranty. Not happy because all the offered was a 4 year which was more expensive. My routers have never made it to 2 years.

The Best Buy product replacement program felt important for the router I purchased, I tend to burn through routers pretty quickly. I was pleased that they said it would cover if it was dropping signal or even if the strength of the signal was decreasing. Hope I don't need to use it, but it's piece of mind if I do.

I bought this warranty for my router because my router usually last about 2 years. Sure enough after almost 2 years, my router started acting up that I need to reset it every time so I brought it back to Bestbuy and they change it with no question. I was able to exchange it in less than 5 minutes. Very satisfied.

I've been using them for years. I mainly get it for the ease of replacement, fixing, or getting reimbursed for products that malfunction for whatever reason. The reason for 4 stars is it does come with it's flaws. Most techs can't fix minor issues. They always want to send it back to the p manufacturer and reset your computer, tablet, or laptop. I have a friend with some tech experience and I usually take it to him first, as he has fixed issues Geek Squad couldn't figure out.

Brought this because my other wireless router decided to call it quits didn't work anymore it gave up. I wouldn't want to shell out more money for another wireless router. I brought this plan because geek squad is always there to help when it's need to be replaced.

I usually get the Geek Squad service because the product it probably be fine but in case something goes wrong with it, it is much easier to take it to Best Buy to get it fixed or replaced, I hope I do not need it but just in case I know I am covered.

I love Geek Squad Protection Plus I have a Note 9 and I broke my screen I went to Best Buy to get it fixed one had to be ordered for my phone I believe I week it took for me to get my new screen it didn't cost me anything more to get fix

We bought this policy for my Samsung gear 3 watch 1 month before the 2 year warranty was up the battery started failing and Best Buy stepped up and for just pay and the taxes I got the upgraded watch no hassle out the door less than one hour

An amazing service and I have used this particular service multiple times through my many years being a Best Buy customer. It is worth it every time I purchase a new item to always have that piece of mind knowing Best Buy is backing my purchase.

Kids playing Wii. Kids swinging joysticks around like crazy strap breaks and hit the Tv, blender, kitchen appliance bam. Broken. It’s nice to have a warranty to take cover of the damage and what better place to get a warranty on those high dollar items.

Excellent item; good price; easy to operate; works well; easy purchasing/ordering and easy Pick-Up/Delivery. I would recommend this item to friends and family. I have not needed to use this item but always feel better having the Best Buy Warranty

Excellent item; good price; easy to operate; works well; easy purchasing/ordering and easy Pick-Up/Delivery. I would recommend this item to friends and family. I have not needed to use this item but always feel better having the Best Buy Warranty