Customer Ratings & Reviews

I have not used it though but believes I will soon

Bought echo.and have peace of mind with insurance.

Horrible!!! Don't waste your money buying it! I bought a modem in December 19, 2019 with this protection plan, March 10, 2020 went back to the store to exchange it, because it was not working. I was told if I exchanged it I needed to purchase the $30 dollar plan gets cancelled, and have to buy another protection plan. Their policy has changed, and there's nothing I can do. So I asked, to get a refund on the 18 months I still had of the protection plan because I wasn't going to use it. It was less than 3 months I had it. Their answer was it was not an option. Called corporate, and the person on the phone said, you should get a refund for the time you didn't use. Go back to the store and call us back I will fix it for you. Went back, called, and after 15 mins. On the phone waiting for someone to answer, we were told that was the wrong information. Asked to get the name of the person who I had talked to before, "they couldn't find it". Now, who going into someone's account withought having to have somekind of log in? That's ridiculous! Does best buy think I am stupid? Or our accounts not protected and our information is open to anyone? This is corporate office! So after all of this I ended up with another modem and paid for another protection plan, because they couldn't exchange it if I wasn't going to buy another one. Think before you buy one, is it necessary or not. They just want to rip you off. Not happy! Best buy was my favorite store to purchase electronics, not any more.

Have not had to use it. But gives a sense of comfort.

Used as add on to a Echo Show gift. Peace of mind.

They inform you that it covers everything and if it cannot be fixed, they reimburse you for the cost but they do not inform you that every time you have a problem you have to pay the deductible

I have yet to use them?? Maybe that’s a great thing about my product thus far? I’m happy I got this since I’m not mechanical inclined for any cell or electronics. Best to have a backup plan for things in life.

I asked them to come to my house to check the wireless network. They gave me a good advice. It is big help if you need to return or exchange products

Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

Not quite sure I am convinced these are worth the cost. In 2 cases over the last 15 years have I ever used one and it wasn't really worth it. The product was outdated and I simply chose to upgrade to the newer version.

It's good to have if something happens to your purchase. You can only exchange or receive a Best Buy gift card. If you pay with cash or a credit card you can NOT get the return in cash or put back on your personal credit card.

Haven’t needed to use it yet but I guess semi glad I have it? I dunno. Debating whether it was worth the extra money at this point. I guess it could be worth it for the right purchase/person?

I have the Geek Squad protection for my appliances, I have had to call them for my Microwave and Fridge. For the Microwave the company that they sent out were very unprofessional the first time they did not even show up and we had to reschedule after sitting at home all day long. On the second appointment the company did show up but did not even have a work van they showed up in a personal car. Then came in and evaluated the repair and said they would have to order a part (even though I had told Best Buy exactly what the issue was. It then took another one and a half weeks for them to come back and actually fix the microwave! The next issue was with my fridge it quit cooling or freezing everything when we called the first appointment they could get us was one week out and then they messed up making the appointment and the repair company tried to cancel because of the mess up. I would not let the repair company cancel the appointment and they showed up on the correct day. The repair technician replaced the compressor and as he was leaving he stated that we would not know if the repair worked until the next day. I asked him what do I do if it did not work and he told me to call Best Buy again. Today I called them again because it is still not working and this time Best Buy could not even give me an appointment they told me I had to wait one to two business days to even get a follow up appointment! What kind of Service is this would these people at Best Buy want to go two to three weeks without a fridge? Especially during this time of Covid-19 when we cannot even go out to eat safely!!!!!!!!

It is a computer and having the protection for everything that can happen to a computer is great. Not happy though that they dropped the coverage from 3 years to 2.

BOUGHT THIS BUT WAITING TO USE IT. HOPE ITS NOT A WASTE OF MONEY. I AM YET TO UTILIZE ANY GEEK SQUAD SERVICES SO FAR. SO FAR IM LOSING.

I have not used the services. However, I feel comfortable having the back up in case I am away on duty. My family can simply take the devices in for repair/replacement.

Forgot which product was this warranty for. But most of the time when I buy the warranty, I end up not using it because my product was still in good condition.

Have used Geek Squad services a few times over the years. Customer service has always been top notch. I have had products fixed satisfactorily or replaced.

Theres gotta be a simpler way when it comes to equipment being repaired multiple times. Bestbuy should offer giftcards in return for inconveniences.