Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 5685 reviews
(5,685 customer reviews)to a friend
Rated 2 out of 5 stars
Ok deal..maybe?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Price overkill for service offered...wouldn’t do it again for this item.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Makes no sense!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to return 1 defective Camera but Best Buy says I must return complete system, even though they still sell Ultra camera's separately. The reason was we no longer sell 4 camera system. You could return the same camera if it wason a 2 camera system but not 4? Store credit only!
No, I would not recommend this to a friendRated 2 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad , no one really called to make sure it was installed properly
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Leno. Thanks for reaching out for this. We're glad to hear the install went well. If someone promised to call you and didn't, I apologize for that inconvenience. Please let us know if you've run into any issues or have questions. We'd be more than happy to help.
Rated 1 out of 5 stars
very disappionted
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called Mar 3, 2020 and an appointment was scheduled over the phone and the guys did not come because they said my Geek Squad Renewal did not go through. The Credit Card used by your department was using an old best buy card. That department did not have my new visa best buy. I am very disappointed.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for sharing this with us. I apologize for the disappointment as this is not the kind of service we aim to provide you. I would be frustrated as well in this scenario. We'd be happy to help out and get this resolved for you. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item online after watching reviews on YouTube for it. Everyone seemed pleased with it. I received mine last Friday, by Saturday evening I was returning it to the store. The brightness on the screen stopped and I couldn't get it to work.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for making Best Buy your shopping destination after watching some reviews online! Please give us a call over the phone if you have any questions, comments, or concerns about your new technology! 1-800-GEEKSQUAD.
Rated 1 out of 5 stars
poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad never informed us at the time of purchase that an internal issue with a Mac could not be repaired by them. If I had been apprised of this info I would never have purchased the protection. I would have been better off taking my Mac directly to apple to begin with.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Kind of deceiving.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this coverage for my Ring. Started having issues around March then the pandemic hits and they close up shop. I called Best Buy they mentioned that this coverage runs together with the manufacturers warranty. I guess you are covered only for an additional year not 2!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid but best buy refused to help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid and my brand new washer n dry didnt work n made grinding noise so I called best buy I was told my warranty does not kick in till 2and year and I should call Samsung even that they could have exchanged it. But best buy hung up phone n extremely rude customer service
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 2 out of 5 stars
No clue I even purachsed this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had no clue I purchased this and don't even know what product it was for.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello UGAFREAK – Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) or visit one of our stores and we’ll look the Geek Squad Protection Plan up and let you know what it covers. If you don’t need the plan, we can then go over your options for cancelation of the plan. It should qualify for a pro-rated refund if you decide not to keep it.
Rated 1 out of 5 stars
Geek Squad broke contract
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased tv 10/2015, extended warranty due to expire 10/2020. Tv required 4 repairs for same issue. They did not want to replace TV. Expired my extended warranty on 5/2020 due to exhausting allowed amount for repairs.
This review is from 2-Year Geek Squad Product Replacement
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not use geek squad. They installed dishwasher and caused leak. Will not cover damages.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello jaredlappa – I’m sorry to hear that your dishwasher was leaky. I know what a mess that can cause. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to discuss this further.
Rated 1 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are hit or miss. I never would get the TV one because the place you call for that is rude ands make it impossible to get a new TV. Thank god the store has a good manager that helped me replace the defective one.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No usefor geeknsquad has no use for it. Netgear is
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not use geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed dishwasher and caused leak on sink. Will not cover damages.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi jaredlappa – I’m sorry to hear that your dishwasher leaked after it installed. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so we can go over what happened with you and see if there’s anything we can do to help.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this service for a very expensive computer, the computer quit working. Geek squad sent it off for repair. And then not able to fix it after being out for repair after two weeks.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Garth. Thank you for taking time to bring this to our attention. I'm sorry to hear about this poor experience. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
nope!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth paying for this. if only best buy would offer giftcards for inconveniences of repairing more than once it be well worth it other than that... dont waste your money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek squad purchased but never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have requested a refund of the purchase price. Was not needed on the item I purchased that did not work. This wasted my money.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Didn't get a refund
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for the warranty on the product, problem with the product returned after wouldn't work with service provider warranty not refunded.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Employees are not educated on geek squad protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Female representative at the store stated they don’t honor geek squad repair or replacement. I had to get a manager to intervene who eventually replace the product
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No phone number to get in touch with anyone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried calling for days and no answering device or anyone to take a message
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. We are all certainly living in strange times right now and we appreciate your understanding. Regardless, we'd love to help you out any way we can. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 or you can chat with one of our support Agents at www.geeksquad.com/chat.