Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 458 reviews
(458 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.9
Rating 4.9 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Dont get if for drone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didnt know I could of got full coverage with dji and it only would of cost me 100 and I would of had fly away coverage... dont buy
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
ghd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bad service, when I bought the drone I bought the warranty, the drone load was unloaded very quickly, I took it to the store and as there were no longer available to replace it in the store they kept the drone, and with the cost of the warranty and They only returned a credit card for the store for 500 dollars and I had paid 750
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
WASTE OF MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give 0 stars. Waste of money. DO NOT BUY PROTECTION FROM GEEK SQUAD OR BEST BUY. A drone that malfunctions over water and is unrecoverable should be covered for the cost of this plan. DO NOT BUY
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
DJI REFRESH IS BETTER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT WASTE YOUR MONEY. BUY THE DJI REFRESH. SORRY FOR YELLLING.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's the point in buying this if they aren't even going to honor it?
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No bueno! Customer service is located in Guatemala and the Philippines. Good luck getting any issues resolved.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad very poor customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Called about it falling apart in the first 10 minutes and was given the run around by 3 different people so basically I just gave away $200
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad and employees stole about a thousand do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible mistake getting this drone from this store it flew away a week after I got it and they still couldn’t help me even with the insurance I paid for
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
nobody has helped me with my drone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.when covid 19 happens no one wanted to help me fix my dji drone mavic 2 pro call to many times same answer
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thank you for taking time to reach out about this! I'm very sorry about the inability to get adequate assistance during this crazy year. We'd be happy to help out with this. I'd actually recommend either heading in or calling over to your local Best Buy store. They'd be the quickest and getting help with your DJI drone. I hope this helps! You can find information about your local store at www.bestbuy.com/storelocator.
Rated 1 out of 5 stars
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.terrible customer service no appointment times The people in the store were clueless the first time, have to try again
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Best buy rob me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody knew what to tell me for my questions or act like they were qualified for any questions
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it if you have big appliances like a refrigerator or a washer. It takes them 2-3 weeks to send someone out for repairs.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t get it’s a rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a two year plan it a one incident and then they cancel it
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst warranty it’s 50$ warranty for a 80$ drone and only covers it 1 time
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep buying this crap and the crap I buy keeps going out!
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Drone mav 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the exact protection needed it should cover the whole drone not just the wings of the drone waist of money if you ask me
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
What did I buy?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot see what the plan covers. Only have the word of the cashier who sold it to me
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Didn't work for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Drone malfunctioned and since I never found it I'm screwed almost 1000 dollars.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pricey and over price. Its best to buy the warranty at DJI website.
This review is from 2-Year Accidental Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Insurance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unsure as to when my son may need to use this, but I’m glad I got it.
This review is from 2-Year Accidental Geek Squad Protection
I would recommend this to a friend