Customer Ratings & Reviews

It’s a good product I would recommend to anyone...

Always purchase this. Hope I never need to use it. Great piece of mind

great protection. It make me feel safe in many ways

Ahahahahahahahahahahahahahahahahahahahahahahahahah

They could not fix my phone and I had the pay extra money to another company to fix my phone.

Very nice I did like this because I got on sale nice

I would recommend this to anyone with any electronics.

I always buy the geek squard plan for peace of mind

Good to have in case something happens to your device

this is the best protection plan that money can buy

The protection plan is a bit cheaper than with my service provider.

Didn't need to use the phone protection so not sure if it's easy or hard to get things done. But it's the better price of what's available on the market. I'm torn if I'd recommend to a friend (if there was a maybe box, I'd check that instead).

Could not beat the price and all that is covered in this plan.

this package is a great investment for my big investment

Better protection plan then, the one offer by Verizon.

Geek squad protection is the way to go for insurance

Good peace of mind for protection plan. However, the deductible of $150 exceeded the cost ($100) of the mall store to replace the oled.

I can not give a positive or negative review, as I have not had to use the service. My hope is that it is worth the cost.

POINTLESS! I cracked my screen so attempted to make a claim with Geek Squad. Got to the store and was told that it would be a $199 charge and I'd receive a refurbished phone in the mail in a few days. This is inconsistent with what I was told over the phone. On the phone (with the Geek Squad service center) I was told it would be $69 for a screen repair. Well, in Rochester the Best Buy locations are not Samsung certified, so they can't replace the screens (they have to do a replacement). I said no thanks, I'll find another place to have the screen fixed. I was then told that doing that would void my Geek Squad protection because I would be getting the device serviced by an outside party. ARE YOU KIDDING ME? So, because the Best Buy stores in my area are not Samsung certified it means that I have to pay an additional $130? ABSOLUTELY NOT! Save your money and skip the Geek Squad protection plan of you're in Western NY.

I have had a protection plan on my laptop for a few years. They told me to bring it in every 3-4 months for a tune up to keep it running at its best. Today I took it in and the guy said there is nothing he can do to it. I asked what they have done in the past and he said he didn't know and that was on them... even though he works for "them". Now trying to cancel this protection plan but that must be done over the phone. Tried to get through twice and both times after an hour and 1 min on hold, their system cut off my call.