Customer Ratings & Reviews

If you are to hold up tonyour phone for many years you will need it

due to current circumstances unable to use this protection

Has saved me from future out of pocket expenses associated with the maintenance of my phone.

$199.99 for a "Service Fee" to address a failed camera on a Samsung Galaxy S21 Ultra. Add the $169.99 - almost 50% of the purchase price. What a waste!

Do not purchase! Charged $200 for replacement S10 that broke within a week. The Service Request for a replacement was deleted with no explanation.After 32 minutes on hold the Geek Squad agent disconnected the call without resolving the issue.

I recommend accidental protection especially for families with children!

I did not purchase this item. In fact, I had canceled it a month before only to have it reappear on my January statement with five months of billing. It took me 5 phone calls and nearly two hours to get it removed and canceled again.

Absolutely awful... how stupid if your phone breaks with a manufacturer's warranty geeksquad wants to charge you a deductible to replace your phone. So much miscommunication with the employees.... totally turned me off to the program

I can’t cancel. I never want this charge. I am basically getting charged twice because there is the same charge on my Verizon account as well

Had a huge issue with reception on this phone (20 note). Pre and post model phones were fine. Bby wouldn't do a thing for me even with the extra coverage/protection.

Great protection plan for the iPhone 8 Plus, gray service.

I purchased this for a S10 phone. The details were not presented when I signed up. It made it sound like it covered any repairs for the monthly cost. That is not so. A screen replacement was going to be $200!

Purchased new phone, was told contract on old phone canceled. Than a month later get charged for Two warrantees on new phone and charged for warrantee on phone I traded in. so they now charge me three times for one thing.

Great plan luckily never had to use it. Will buy again.

GREAT Service onsite no mailing hassles. Worked great when needed.

Not what I expected as I previously had Verizon protection plans. Not as good. More expensive and they wouldn't fix my phone. Had to get a new one.

Depending on your usage, I think this is worth the investment!

it is worth buying any protection plan for you item

If there is any risk of danger tot he product, buy a plan.

I was getting charged on multiple credit cards for the same service. So it was like I was being charged triple for phone insurance. I called and canceled them all.