Customer Ratings & Reviews

I love the Geek Squad Protection plan I've been a big fan of this plan Since the 1st time I got it that was like a long time ago but you can never go wrong with protecting your items

So far I haven't had the need to use the geek squad protection, but you get a backup battery replacement and your phone fixed within the 1 year of purchasing it so I think its worth it if anything happens to your device.

I have never used the service but it’s why I shop with BestBuy. I like the peace of mind that comes with getting help ASAP!!

We heard good things about the Geek Squad, so when I bought a new phone, I didn’t hesitate to buy the service plan. I hope I won’t need to use it, but if I do, I can use it at any Best Buy no matter if I am home or on vacation.

Bought the warranty 2- years free replacement no matter what happens & even if it's stolen or lost !! But you will have to pay a deductible

Gotta have it, I like to expend the extra money and have a protection then paying the cellphone company every month

Geek squad protection is a must have. Definitely has saved me from having to pay full price for a replacement product and repairs on many devices.

I made an appointment to have my phone checked, after they checked the phone they determined that the phone was beyond repair and qualified for a replacement. When they tried to process the claim, for some reason they could never determine, my claim could never be completed, they sent me to another store where they said they could help me there, at the other store they could not process the claim either, they gave me an appointment to Come back another day to talk to another person who could supposedly help me. For 4 consecutive days I was going to Best buy trying to get a solution, they ended up telling me they couldn't do anything for me and just gave me a phone number for the GEEK SQUAD corporate offices so I could call and see if they could help me. Why should I call if the problem is theirs? I left there totally upset and frustrated, they don't have any technical problem processing my payment each month, but when I need them to validate the service they offer, they simply can't do anything. TOTALLY DISAPPOINTED

I always purchase extended warranties through The geek squad or through Best buy unfortunately they weren't very cooperative with this warranty

Haven't had to use it yet. Will update review when I do!

the agent was promt knowledgable and able to assit me with my problem of the broken glass on the phone. She answered all questions to my satisfaction and everything that she stated happen in the time frame she gave. Excellent service.

Its always great to have extra protection service. Glad I got it!

Bought this for a Gaming PC and phone, so far nothing has gone wrong, but it's nice to have some protection just incase.

The geek plan is great. If you need any help or anything goes wrong, just call.

Easy , fast service , good attention , effective

On my Samsung galaxy. It's reassuring to know it's covered by someone i trust!

I've been an advocate for protection plans from best buy for close to a decade now so when I purchased a cell phone from them I didn't hesitate to add the plan. I only paid $160 for the cell phone so $60 for the protection plan seemed a bit excessive but I thought they would help me if something happened to my phone. I've never broken a cell phone screen before but I dropped it and the corner broke with little webs across the whole phone. I brought it in hoping they could fix it but I was told they don't repair cell phones. The associate told me they could send me a new phone in a couple of days but to make sure I sent the old one back or they would charge me $250. I was a little upset that I was going to have to wait two days with a barely functioning phone but I was willing to do it until he told me I had to pay $70 for the phone. It's an older model cheap Motorola and they want me to pay $70 after I paid $60 for the protection plan. I had a watch replaced once using the plan and only had to pay the difference because they didn't have a particular model, otherwise there wouldn't have been a charge. No one explained to me that the cell phone protection plan was different than all of the others. I asked if I could be refunded for the plan since I was misinformed and never going to use it even though I had the opportunity. I was told I could have a prorated refund and at that point I was just done. I left without anything except the knowledge that I will never again purchase from Best Buy.

Got this for my LG phone glad I did LG makes crappy phones used it within 6 months the phone had so many problems they ended up refunded the money

I've had Geek Squad protection for years, and renew it annually. I simply wouldn't be without it! It really is that simple, and talk about peace of mind. It's well worth the money!!!

I have paid for protection plan but they sent a gift card with total value of my Samsung galaxy note 20 ultra ($1200) to the wrong email twice even though they had my correct email on file! Now I have waited another 21 Days per Best Buy's Policy and I still have not received the gift card. This has set me back quite a bit. I had to come back and pay another 1200 to purchase a Phone! The gift card will now not serve its purpose of paying for a replacement as their insurance makes you believe. This is crazy because basically am in the same spot as if i did not buy insurance at all. This has only wasted my time and efforts and caused me enormous ammounts of stress due to the false safety and protection of the insurance plan. I was led to believe that i would be with a replacement phone ASAP when purchasing this protection plan and now I have dealt with this issue for over two months I initiated the protection plan on February 3rd 2021 and it is now April 29th 2021 and still no progress. I was just disconnected with geek squad customer service right now as I am writing this review. They told me they would call me back at the phone number they have on file which is my cell phone number. Only because I came out of pocket they can do that but they do not know that. I believe they think I do not have access to my cell and wont even bother calling me back. They have tried to push me off for so long in hopes that I just let it go so they can pocket my $1200 plus the insurance payments i have made on the account thus far. I am deeply disappointed in best buys geek squad customer service as I was expecting much more from this company. Having a great reputation.