Customer Ratings & Reviews

Haven't had to use yet so can't say. Think is a tad too expensive however.

This cost less than what would typically cost to buy an insurance plan from Verizon or some other damage/accidental plans.

The agents were amazing and so very helpful!!! I definitely do not regret buying the protection plan.

Geek squad was very attentive to my repair when I dropped my phone accidently and cracked the corner of the screen.

Geek squad does outstanding work and are very knowledgeable and helpful.

The agents fixed anything I've taken in to get repaired. It gives you discounts on extended warranties you purchase for other items. It covers every device I own in my house hold. Best investment I have ever made!

Everything worked great with no issues. Had a good description of the perks and looked forward to long use.

This phone has been excellent, no problems and has lived up to expectations.

The GEEK SQUAD agents they are always ahead of the game. They have the best costumer service and they are always there to help.

Very disappointed I’ve purchased multiple electronics and never have i had issues till Purchasing a phone,i had specifically asked if the warranty covered cracked screens or charging issues the sales person told me yes i had also asked if there was a deductible and he had said no just bring the phone in if you have any issues.AND We’ll do a instore Return TURNS OUT THERE IS A DEDUCTIBLE THERE IS ALSO A 3-4 day waiting period till i recieve my phone this is ridiculous bestbuy needs to talk to there employes so they can properly explain the warranty procedures.

They worked with me to fix issue and then returned my money when it was unfixable

Geek Squad was very helpful on the phone and it didn't take hours like other phone support businesses do just to talk to an agent

It’s alright to have but I they do charge for many things.

The agents are on call whenever I need them with a computer question which I can't resolve.

THEY ARE THE BEST AND FAST TO HANDLE ANY PROBLEM WITH YOUR DEVICE.

The geek squad is so helpful im so glad i got this protection that mallory suggested .also Mallory and hannah were great answering all questions and why its so important to have this

Great service They help you in every way Excellent

Im glad if anything happens i have protection on my laptop

Haven’t had to use yet but if need be it’s there’s so happy I decided to get it. Since it’s for my son and you know the story

I love getting the one year protection. Accidents happen!