Customer Ratings & Reviews

Tried to get my phone fixed while under warranty, show up at the store and they say "sorry, our computer says it expired on the 1st" but I told them I verified it was good thru the 4th when I made the appointment because that is when I actually RECEIVED the phone (you can't start a warranty on a product a customer hasn't received yet - but apparently, BB does!). Store manager told me to call the 800 number to get the date in THEIR computer changed as they can only honor the date that they see, NOT the actual date you receive your item purchased. I call the number - get disconnected 3 times, finally get ahold of the Billing Dept (was told they were the dept that can "extend" the warranty (extend it to the actual date it should have been in their system!). Was told all was good, got a case number, was told I'd have an email with my new warranty end date within 24 hours....and here I am OVER 24 hours later writing this review. WHY now? Well, you all know things are gonna change when I call again so IF by any chance things are all good when I call, I didn't want to give a great review when all I got was the runaround. BB customers NEED to know what they will deal with when they pay hundreds of dollars for this kind of service! Unbelievable!!

This Geek Squad Protection Plan saved the day shortly after it was purchased for my husband’s SmartPhone!

Geek Squad has always offered quick and precise solutions to any problems I've had and I can't imagine purchasing an electronic device without Geek Squad Protection. It's peace of mind that can be purchased.

I am so happy that I was smart enough to invest in this service. I had to use it to replace a phone and with no if's, and's or but's got done.

Fast services and good i recommend this services for fix you equipment

I have never regretted having a geek squad warranty on my cell phones, gives me peace of mind.

The service great i would highly recommend it to anyone who purchased this

They are on stand by for any repairs. Fast service

So happy I purchased the accidental protective service for my unlocked Google Pixel 4a. I fell off a dock at work, into the water and was able to get a (brand new) replacement phone for $85.

Any time I have any technical issues with any thing I buy from Best Buy they help me!!! I can’t live without it

Highly recommend! I get this for any product we purchase & it always pays off in the end! I prefer the monthly payment plan to make it more affordable. Geek Squad support is always awesome as well

Perfect just aggravating whenever it expired after 2 years tried to register me again automatically.

Have to have the geek squad protection. Right? Especially with kids purchace. Cause I cant fix the stuff. Hopefully wwont need to use it. But there if need it.

I'm a elite plus member and I'm speaking from experience,they're professional&very knowledgeable. I wouldn't buy anything without having Geeksquad coverage knowing what I can expect regarding they're first class service.

I always get geek squad protection for my electronics. It's a must have!

Great for your premium cellphones like the Samsung folds and i wouldn't wanna trust my carriers replacement plan.

Haven't had to use it yet so I hope it is good for what I paid for.. Time will tell..

Well i love the fact that if anything happens to your device best buy dosr there best to fix or replace love geek squad

Always get insurance for your phone. If you accidentally damage your phone. You are covered without a any hassles

This is the way to go if end up spending a lot of money on a device, great replacement policy, i highly recomand it!