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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2437 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,437 reviews
  • Rated 5 out of 5 stars

    Chris T

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the Geek Squad for other issues in the past. Super polite and always helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Important

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is important when you buy expensive phones. I have Samsung note20 ultra 5G. Got water damage. Didn't have protection plan.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    2 yr. Accidental geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will really need to see how this works if or when something happens to the Google pixel 4a I bought for my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection of your devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always good to have protection for your devices. You never know when something may happen to them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed software update issue o cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always recommend extended warranty when it comes to all electronics and Geek Squad is awesome every time an issue pops up and it will unexpectedly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product customer service very helpful knowledgeable and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't needed to use service yet, but if something does happen I have coverage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy I had phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did use the geek Squad for my Motorola Edge phone. It was exchanged no issues. I was mailed the new phone within 2 days and sent back the broken phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is decent little touchy to learn apps and remove them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan has saved me several times already. The Geek squad team is amazing and it's definitely worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad to the rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are always so helpful. I appreciate that they were able to solve my problem and help get my phone replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful purchase addition for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great purchase for those cool have a lot of wear and tear with their daily Electronics. The theft protection addition to the plan is in my opinion the best feature that The Geek Squad offers

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for your kind review. We appreciate the positive feedback! We're glad that you have had great experiences and look forward to helping you again!

  • Rated 5 out of 5 stars

    Covered for the clumsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to be covered, when getting a phone that is on you everyday, protection will be the last thing on your mind until it slips from your hands. Get protection!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    helped a great deal and where explaining everything before I left

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we were buying the product agent suggested me the program which was very helpful to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insurance is piece of mind!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extra coverage is essential when spending big money on electronic equipment. It is a no brainer for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Friendly Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the option to be able to have such a user friendly platform such as best buy for tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good service when needed wgen my electronics break or get lost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use this yet. It's good to know I have the protection in case I need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this protection on all my stuff that are expensive because I wanted protection from bestbuy since they are sometimes known to sell used product (disguised as brand new and unsealed)

    I would recommend this to a friend