Customer Ratings & Reviews

Bought 2 years protection in advance and was able to return the months I didn't use for a gift card. Used it for my next phone!

I keep saying the best insurance that's out there everybody needs to know about Best buy's insurance they're not paying very very good insurance no question

This plan has saved me several times already. The Geek squad team is amazing and it's definitely worth it.

Best phone i have ever gotten my wife she loves it, she can do alot of stuff with it

The agent that helped me was very respectful and answered all my questions and helped me transfer my info to my new phone.

Infuriating - I drove over 70 miles (each direction) to purchase the in store exchange options for repair and when I needed it, they refused to help. After standing in line for an hour they would not help me in the store. So I had to wait on shipping, then I had to mail back my broken phone. Wouldn't let me drop it off at the geek squad counter (I tried since the return box came without a label). I could go on and on but I have never been impressed with the service and support from Geek Squad. All I got from management was a bunch of excuses. Previous need for help was a screen protector, and the "lifetime " screen protector (over $60) started coming off after a few weeks. Another waste of money and time. Of course when I asked them to replace it, more excuses as to why they couldn't help me.

We have used the Geek Squad for other issues in the past. Super polite and always helpful.

Great price. Easy to use. Staff is very helpful. Easy exchanges.

Didnt use it, but bought it just in case...ya know insurance

Ive been using this replacement for my devices for so long that i dont know anything else

They couldnt ffix my tv so they gave a me refund soni could purchase something else

You don’t wanna buy any electronics from Best Buy without getting the geek squad protection plan. It ease your mind if your drop or damage your product.

I bought the plan to cover my phone in case something happened to it. Less than a year later i dropped the phone and broke the screen. So i visited my local BB Geek-squad, only to find out there would be a $90.00 deductible!! That's a quarter of the price of the phone! Add the $80.00 i paid for the plan, now I'm almost at half the price of the phone! What a sham, the salespeople are really good at making it sound like the plan is the best thing since sliced bread, that you've got nothing to worry about if your device fails/breaks/gets hit by lightning, run over by an M1 tank, or sinks to the bottom of the Mariana Trench, they just forget to mention that you're going to have to shell out more of your hard earned cash in order to make this costly plan work.

I love the option to be able to have such a user friendly platform such as best buy for tech support.

I purchased this plan just in case the phone breaks or becomes defective

Great service, my iphone got fixed in a few hours and it looked like new.

These guys help you when thing go wrong. Great to be able to buy this protection.

[Employee of bestbuy] Helpful, untill you forget to renew. Should have a optional email alert..

When we were buying the product agent suggested me the program which was very helpful to have.

Very disappointed I’ve purchased multiple electronics and never have i had issues till Purchasing a phone,i had specifically asked if the warranty covered cracked screens or charging issues the sales person told me yes i had also asked if there was a deductible and he had said no just bring the phone in if you have any issues.AND We’ll do a instore Return TURNS OUT THERE IS A DEDUCTIBLE THERE IS ALSO A 3-4 day waiting period till i recieve my phone this is ridiculous bestbuy needs to talk to there employes so they can properly explain the warranty procedures.