Customer Ratings & Reviews

There was no problem getting my phone screen replaced with this warranty.

Hope this works! Had sprint...tried to use and oh my what a fiasco!

I was charged over $200 on replacements for broken phones that were supposedly covered under the geek squad protection plan. The second time I went in, I waited over an hour despite making an appointment that I arrived on time for, only to be told that I had to come in the next day because the geek squad representative didn't enter the information correctly and couldn't correct the replacement that day. One of the employees that was helping me had to leave because his shift ended and he told me the replacement was free because the phone being replaced was less than 30 days from receipt, but the next employee told me that this was not possible. I got the sense that this was totally not worth it and that I could have just bought a new phone with the amount I spent on the protection plan and the replacements. The geek squad employees aren't able to repair the phone, all they can do is process replacements.

They really good help they are vert nice always down to help

Luckily i have had to use it yet but its nice knowing i have it just in case

Haven't had to us the protection service yet as I am a very careful person but I feel safe knowing that my phone will be protected under the accidental protection plan.

Best insurance for all electronics. You can renew and keep track of all your items on the app. I find this a great piece of mind and love that it's offered with all my high end tech.

Always get the geek squad protection. Never have any problems but always good for accidents.

I didn't need to use it but it was nice to know I had protection

Never needed them so Id say the products I purchased were very well built

Bought it in case the used, in excellent condition, phone we got dad for Christmas messed up in a few months like some reviews said. Nothing better than peace of mind

I feel perfect my life going on peacefully because of safety

I like the protection. I have habit of dropping things, I have previous had Geek Squad protection and have to use it with no problems with getting service.

Great service online and on place. Great offers and greatest solutions for your products

great protection plan get it on everything i buy you never can be to careful would recommend it on any high end items you buy. great team always been helpful.

I'm lucky to have only needed to use Geek Squad Protection Plan a few times over the years, but the times I have used it; was always well worth the investment.

I feel good I have it.Hope I never have to use it.

Great help in setting up my phone, the the squad knew what they were talking about very good help and very knowledgeable

The cell phone was very high quality and work well

You can never go wrong with Geek Squad. I've never had an issue with getting anything I've ever purchased and insured with Best Buy.