Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 2441 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 2,441 reviews
  • Rated 5 out of 5 stars

    Geek Squad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is definitely a great service, and has great, skilled agents, that are abltle to resolve all issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth swapping

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth it Cheaper than my carriers insurance and with Shawn and the team you dont have to worry about service ratings theyve got you and they are trustworthy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Solve

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone had a cracked screen and was resolved instantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service. When the phone doesn't work Geek Squad is quick to replace it. No issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is a great service. I have had many great experiences with ALL of the agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely buy it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase if anyrhing happens to my phone its protecred so now i would only have to pay 200 dollars instead if the price of a new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You just never know when your technology needs protection! Better to be safe than sorry, so invest in it now. The extra money upfront is worth it later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Problems At All.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2-year warranty was honored right away. My phone was replaced and the tech personnel transferred all phone contacts and photos to my replacement phone. Great Service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phon3

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer services thank you for your help yeye

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the protection plan for peace of mind. Plus Geek Squad helps with questions or concerns. I hope that i don't have to use my protection just like car insurance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why would anyone ever use Assurion?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although rare, my interaction with the Geek Squad warranty service has always been positive with a clear effort to provide a positive customer experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gggggggggggggggggggggggggggggggghgggggggggghg

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has me protected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have the protection on my phone. I always take the warranty because you never know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection plan

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a one year protection plan in which i purchased in case the item in which i purchasedb something went wrong i would be covered

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don't Get Protection!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plan and. Payments in insurance say this. Coverage under your Plan will continue and you authorize Best Buy to charge your credit or debit card. But I can't use a debit card to update payment info it needs to be a credit card! Why? They say there willing. To wait while my credit card comes in the mail. Since it was stolen Still its Frustrating .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Tough

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing i FS T Rd su you USO oh vd DC UT try to yes at

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever you get a new phone or tv I definitely recommend getting the Geek Squad insurance plan. It's totally worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service was polite and installed screen protector quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifesaver.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It been a life saver. I drop my phone broke it. I got the replacement the same day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friends go buy one this brand in very very good

    I would recommend this to a friend