Customer Ratings & Reviews

We buy geek squad protection on all electronic items purchased from best buy because they are wonderful with questions and standing behind products.

Need my phone in my job. Things get broke when I work so to keep my phone working even if it breaks is worth it

Purchased a 2 year protection plan with my Samsung Galaxy S10 phone for $181. Went to Geek Squad in Paramus to get a cracked screen fixed under warranty. They told me they don't actually change the glass or service Samsung phones, just send you a replacement phone & you send the old phone back to them. Great! Problem is there is a $199. charge....So to get them to honor the $181 plan I purchased, I have to give them another $199...Spoke to several employees & an Supervisor at Geek Squad. They understood my frustration but would do nothing. Have had Geek Squad plans on refrigerators, TV's but this one will be my last. Last purchase at Best Buy too. According to the supervisor, the salesman should have explained this to me.

Great job. Everybody helped us. Service good. My favorite store

This is absolutely fantastic! When my phone was stolen, it was a quick and painless process for me to get a new one through Geek Squad Protection.

Great Phone, it has excellent features and a good picture quality

Their protection plan is good for ease of mind in case anything ever happens to your purchase.

nice................................................................

A little pricey but with the. Codt. Of. Phones you nedd it

The agent explained details about my purchase and was very helpful. Great customer service!

Geek squad are amazing they no how to get things done. i love them.

I will never ever purchase geek squad. I anyone i know i will talk them out of it to. It has been a nightmare... so i brought my phone into Moreno valley, CA. Location. My phone was taken from me for repair. Than i got a email from geek squad to pick a date and come get it. So i did. But the part was i had the different emails with three claim confirmation numbers. When i got to store no phone anywhere. No record. I showed them emails and everything. Than some kid who is telling from the lost prevention team told me and i quote, go p*** off. I saw our employee hand you your phone. Than leave with it. And i don't care if you got a email with a conformation number. Leave my store at once. Than guess how my call to geek squad went. A foreign person who's English I'd terrible and i couldn't understand. Bye bye note 20 5g ultra.

Convenient service. Did not need it, just in case. Used it before with other products.

Well worth it since my phone is being replace right now with a crack house and screen

Very good i likw it its very very good every body want to apply it

They are awesome. I enjoyed purchasing my phone with Best Buy.

Its a warranty. It is a good thing to have. Always a good idea to get the warranty.

I prefer BB insurance plan over providers. If phone can't be repaired, they'll get you a new phone; not a "refurbished" like the carriers do. And it's cheaper

Really good and fast service compare to any insurance services.

I could not sleep well at night knowing that my new, not to mention, very expensive phone is not insured. I would have made my life extremely difficult.....