Customer Ratings & Reviews

Great purchase through the app! Great selection of phones and great price on Moto G7 Plus. Only when the phone showed up, instead of a Moto G7 Plus, I received a "white label variant" called a Revvlry Plus. Looking at reviews for the Moto G7 Plus, it appears I'm not the only one who received a rebranded T-MOBILE "exclusive". All in all not a bad deal, as I couldn't find any discernable difference between the phones. The issue came when I went to Best Buy to use the insurance purchased with the phone when the screen was broken. I was first told that I couldn't be helped because there was no way to determine if the phone I received from BestBuy.com, through the app was the phone I was there to have serviced. I showed the young man helping me the reviews, on their own website, where customers had complained about receiving the Revvlry Plus instead of Moto G7 Plus. I showed him Google articles explaining why this had happened and how they are basically the same phone, and that's why they were being sent out that way. He believed me but was still reluctant to help me because the phone lacks any kind of serial number, as the back cannot be removed, to verify my purchase of it. After asking to speak to a manager multiple times throughout our conversation(who never made an appearance to speak to a very upset customer), I was told that I could use the service I paid for with the phone, I would be sent a new phone(it was actually a Moto G7 Plus this time), but there would be no guarantee that I wouldn't be charged the full $200 value of the phone, after an investigation of my insurance claim. THE PHONE ONLY COST ME $175. It's been some time now, so I don't believe I will be charged, but I will update my review, if possible, to show final result of this ordeal.

I'm always sure to purchase protection plans for any electronics. EASY POLICY, PAY YOUR DEDUCTIBLE TO REPLACE YOUR PRODUCT!

i love to have a service like this worry free and they are easy to contact they replace or repair right away.

Easy monthly payments. No reason to worry about late fees because money comes out of your bank account every month.

I always purchase squad protections. Never have a problem my item doesn't function. All I do is take in and get a replacement.

Nice service agent was very helpful would definitely use

Always the best in my opinion. One of the main reasons I shop for large price electronics at best buy over other places.

so far so good... haven't had a bad experience with them so far and I hope it continues to stay like that! (:

Geek Squad protection is the best, no questions they just take care of it. Great friendly service.

GOOD FOR 2 YEARS WARRANTY PRODUCTS IM.RECOMANDED TO ALL

Decent deal to protect against most damage, but not all

The few times ive had to go through geeksquad, i was glad and pleased on the phone side of things.

They did an amazing job putting on my screen protector for my new phone. It looks like it's not even there.

I unexpectedly had to use the accidentally insurance to replace my phone and the Geek Squad Insurance was easy to use.

Geek Squad Protection Plans are great. I have used them before and if they can't fix it they replace it.

I feel really good about my purchase of the phone it works really good

I got the 2 year plan because it was a brand new phone. Let's just hope I won't have to utilize it. I got a s21.

I appreciate having the monthly option of the geek squad service. At the time the 2 year option wasn't feasible.

They are always very responsive to my needs and correct the situation or give excellent instructions

We have had this plan on a phone for our disabled son and have used it every time. Geek Squad has always come through.