Customer Ratings & Reviews

Right side control stop working properly it stay stuck.

Added peace of mind. Even though I haven’t ised this service.

Great options, just in case something happens Best Buy will standby their product

Good to have. Easy to get exchanged or fixed. No hassle

My 10 year old son loves this be gaming system. He had the first one as well.

Purchased the protection plan. I hope that I don’t have to use it.

This service is great for the product cheaper and nice customer customer service

LOVE THE SERVICE And will continue to use them thanks

I like the concept for this but it is too heavy on your face and your face starts sweating ( it’s easy to do) it will slide down your face. If you care about your skin this game is not for you.

Great item love the instructions that help you set up the oculus worth the money

You purchase Geek squad as over 159.00 added to my purchase you would think they could help you with you over 1,000 purchase on what type of stand size the model of gaming tower would use.., NO they can’t answer that for you just connected you to asked who tring yo sell me moving rack on wheels for the computer tower

I’m really disappointed with my experience on my recent order. I placed it on October 29, and for an entire month the status has stayed at ‘Ready for packaging’ with no progress or updates. This is very frustrating and not the level of service I expect from Best Buy. I would appreciate better communication, accurate timelines, and real updates when an order is delayed for this long.

Great product. Would definitely purchase again if have to.

2-Year Accidental Geek Squad Product Replacement is a great buy if you want peace of mind

Good, fast service. The cashier wasn’t very talkative

This electronic is really good, but we are starting to have some issues after one year of having the product.

It's good to talk to someone for help instead of the call center

Honestly. I paid for 2 years Geek Squad plus had a year warranty on VR Headset. Before my 1 year warranty was up, I had to exchange for a replacement headset and Best Buy told me that I would have another year warranty on the new headset. I thought this process went great. Well, not true. 4 months later my left controller would not function right. Called Best Buy to get it resolved and they told me my geek squad was cancelled and I didn't have any warranty. That is so messed up. So now must spend lots of money for a left controller or get meta quest to help me. Hopefully Meta helps. The controllers cost a lot for 1 controller Sheesh.

I hope I wont need this, but I am glad that I got it. Even if it's just for peace of mind.

Best Buy warranties are costly but well worth it to ise when needed.