Customer Ratings & Reviews

Couldn’t of gone to any better company other than geek squad

Agents made it very easy made my experience amazing and have no complaints love the service.

Let me just say yada yada yada. If you want protection then blah blah blah.

This is a great protection to have for your electronics. Definitely recommend.

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

It's such a fun console and there are many many games!

Knowledgeable, technicians easy to understand. Very helpful.

honestly the insurance works great works wonders!!

The Geek squad protection was purchased to service all my computer needs.

The Meta Quest 3 actually makes you feel as if you are there in the screen. For example, the roller-coaster game. My youngest grandson is sitting on the sofa actually screaming and waving his hands in the air while moving from side to side. I enjoy seeing the smile on his face while playing the game. My daughter got off the game cuz she thought she was on a real roller-coaster, she couldn't handle it.

Excellent, Informative, Friendly, Knowledgeable Staff. Expedited all claims with Extreme care. I Appreciate them

Love getting rewarded for buying and love that i to get enjoy my product without being scared to break it!

Huge lifesaver! Save me tons of money on having to replace damaged item.

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

Great Service/Product… excellent quality. Would definitely recommend.

Did enjoy the demo so I went ahead and bought the glasses

This is why I’ll stay a customer of Best Buy. I purchased geek protection. Controllers stopped working 11 months after purchase, meta would only accept 1 controller return at a time, leaving me with roughly a month dealing with the potential issue. Geek squad refunded me the purchase under the protection plan. I received a new VR headset with geek squad protection. No hassle.

I have not had to use my protection plan yet but when I contacted the store Geek Squad was so helpful. I definitely would recommend getting protection plans through Best Buy because it makes it so much easier if something goes wrong with whatever you purchase.

[Employee of bestbuy] Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

Havent used it yet but i heard they are great and are the best when it comes to tech work