Customer Ratings & Reviews

About to take my sons oculus in for a new one and I’m excited I got this plan and it was offered to me!

An opportunity to gain this product back would be awesome! That’s the first thing my 400 would go to!!! Really enjoyed having it but sadly had to sell!!!

Our Family's experience with this VR has been great!! Love the Theater view and that Ii can interact with my friends and even watch movies with my family members!

Bought this for Christmas for my kids a couple of years ago and they absolutely love it!!!! I love that they can get exercise and have fun while doing it. Great purchase would buy it again!!!

It was a awesome meta quest vr and the batman game was awesome too

Excellent service. I went in a little early for my appointment. Was seen right away. The tech that assisted me was very helpful.

Being able to return it was very smooth. The sales associate asked what was wrong with it. I explained then returned it.

Excellent condition Me emcamtaGood good quality excellent work

Bought this for a VR set for my son's Christmas present. We had to use it when the system started coming apart. The replacement was perfect. "sorry we don't have that system any more, so go pick out the newer version." And off we went. Simple, easy, no hassle!

Accident Protection is a must get for your Oculus as kids tend to drop controllers as they are swinging away. As I was returning the Oculus at my local Best Buy there was another customer doing the same as they had the same issue of one controller not working. The return was easy as I had an option of getting anything in the store for the value I paid or a BRAND NEW Oculus. Great service and a MUST GET.

Its always great to have insurance on your devices. Incase accidents happen! Totally worth every penny!

love the item easy to use easy for my kids to use and easy to call and ask questions

Works great! I have a Index for VR but my favorite game (besides half life Alyx) is Asgard's Wrath which has issues on the Index dropping massive frames. I also was able to access my entire Oculus games without needing to set up a second system with separate trading points. This allowed me to use the stand alone Oculus Quest 2 worth my Oculus games with the option of Quest 2 or O.G. Rift via linking to my pc.

Perfect gift for the kids. Very interactive! The buying experience was especially amazing because the purchasing and pickup was smooth sailing.

[Employee of bestbuy] Absolutely needed, headset quality is very inconsistent and you never know when you may need to replace the headset. I love them but I also play it say by spending 1/4 the cost of the headset on a potential replacement that will likely be needed.

The technician quick asssisted me with identifying the issues and got me a new system. He was very courteous and helpful.

The Geek squad pan is easy to use the service from the square is always professional.

The Best Buy Geek Squad has always been very quick and helpful with whatever technical issues I am having with my devices. They know that having our devices back in a timely manner and in original working order is important to get our business back on track.

This is awesome Meta-three is the business having a great time love you this is cool very cool thank you Best Buy coming through once again you guys never feel awesome thank you guys I will tell from your friends to shop for the holidays or at your store. Thank you.

I walked into the store expecting to have to buy a new game console.. an agent helped me by explaining that I could just get it replaced with the insurance I purchased. Everything was so easy, and he was so helpful.