Customer Ratings & Reviews

My son's Quest 2 controller broke. We can in to Geek Squad and they replaced it with another Quest within 10 min. We had the warranty of course. Quick service, easy peasy

They are fast and efficient. They fixed my phone the same day

Great entertainment for the family and who ever wants to experience VR

Great product love it!! Can't stop playing with it so far no problems !!

The agents were very knowledgeable, helpful and nice. They took the extra time to make sure everything was correct and went smoothly with my warranty exchange. Thank you!

Great product my kids enjoyed a lot and they use it very often

These guys are awesome. Processed my return with ease. I was in and out of the store in like 2 minutes. Also, the guy was super friendly and pretty funny too.

Amazing return policy, very easy to use and very straightforward. Never had a problem with them.

Worth it for high end products so you have that reassurance that you are covered just incase anything bad happens just know everything isn’t covered in accidental so just check before you buy.

Really recommend great product my son has so much fun playing

Best Buys repair/replace policy is par none. No hassle, great customer service! I think there may be better value in the new yearly comprehensive all purchases plan.!

I recommend geek squad service on any purchase that you make!!

Warranty exchange was simple. Showed it to customer service and within mins; our new one was ordered. Repaid for a new warranty and now we’re set for the next 3 yrs again

I like the fact that if the game system breaks and they can't fix it you get a brand new one. Not refurbished but new and if they don't have the system and a newer system is available you get your money back towards the new system.

Awesome device better resolution than the 299 model

Great customer service! Friendly staff. I always love coming here.

This item will wear over time so you might as well get it for peace of mind and be covered just in case on your $300+ VR headset. Don't be one of those people that bash the amazing oculus quest 2 because you and your family pass it around head to head and it one day breaks from a rough yank or drop. Be smart and protect it!

Got my problem solved in no time. Has really great customer service really nice.

Most fun I have had in a long time. Easy to set up. Great app. So far no issues with it what so ever. Best Buy sales persons very helpful.

Great service! They explained everything about the product.