Customer Ratings & Reviews

Easy set up, just wish it came with more instead of having ti purchase every singke thing. Also didnt figure out how to pair the oculus to view on screen only figured out how to do the audio but overall my family uses it everyday

My son broke the left hand control of his Meta Quest. I called Best Buy and they said to bring in the whole game system for a replacement. Boom that easy.

I took out the protection plan because i have 7 grandkids handling the device. I haven't had to use it yet. But i have it just in case of an accident.

Great starter headset of budget is low, average headset but if paired with computer it is amazing. Control drift is kicking in after more than a year of uses so that pretty good value but still sucks.

Why risk it if your already paying a lot for a product. For such delinquent products, you would definitely want some protection. Greek Squad pretty much covers all types of damages except lost or stolen.

This policy covered a Oculus headset. The headset battery was degraded and would not last. The policy replaced the unit and refunded some money that was used to cover the new headset. This is a product that my Grandkids use. Well worth the money to cover electronics and other mechanical items.

Geek Squad Product Replacement, better to have it and not need it, than need it and not have it. I personally have not needed to rely on this service yet, but I do purchase it with my items because I have several family members who have and it can really save you. Why not cover yourself against “Murphy” crashing the party.

We’ve owned many console systems from Nintendo to XBox and those are fairly sturdy. We bought the warranty for my son’s Oculus system since it’s the first VR we’ve owned as a family and didn’t want to take the chance on a $500 investment breaking on us. So far we haven’t needed the plan. We bought the coverage for 2 years and hope to never have to use it.

The agents are always so kind with me, i'm grateful with their service always. If i have a problem or doubts, they always solve me everything. Thanks Geek Squad ando Best Buy employees as well.

So to be 100% transparent, ive never used it as it was a gift foe my son. That said hes on it all the time. Bought it two yeara ago and hes still on it like he got it last week. He loves the variety of games.

I always get the geek squad protection plans. I only buy expensive electronics from best buy solely for this reason. Great for kids electronics.

Love it because it makes me emotional! I still love it

Its the geek squad, they make house calls and play with other peoples dirty bits… so make sure you always use your protection. It’s a protection plan and on expensive purchases it’s definitely worth the price. They love to provide service to everyone that is willing.

My Grandchildren absolutely live this vr, I bought 3 so they can play together. They love rec room. I would recommend to anyone who is looking for a standalone vr. I would like to have more choices for games and it would be great if there were more educational programs for grade school ages.

I dont know how I would function without Geek Squad. With my children always breaking one thing or another, I am happy to have the squad on my side.

I havent had to use this but i have used these plans on other items and devices and have been very happy with the services provided

Excellent service took my oculus for repairs but they actually gave me a new ones, no hassle or questions that easy.

Having geek squad available to me gives me a sense of security for whatever amount of years I have protection for my items. Even when I have a question about my electronics they are very helpful.

Best bang for your buck. When buying high price hardware, I always recommend a Best Buy geek squad replacement plan warranty to any of my friends.

Lots of fun. I love the fact that they offer free fun games so you don't have to buy a bunch of games. The graphics are amazing and it's fun to play with friends and family living far away