Customer Ratings & Reviews

Replacement is easy with protection plan. My freezer had a noises and they replaced with new fridge

I’m really disappointed with my experience on my recent order. I placed it on October 29, and for an entire month the status has stayed at ‘Ready for packaging’ with no progress or updates. This is very frustrating and not the level of service I expect from Best Buy. I would appreciate better communication, accurate timelines, and real updates when an order is delayed for this long.

Bought this for the oculus I purchased for my daughter. Good insurance since she is 10.

I got it for my son for Christmas but the wife and I decided to try it out, and let's just say it is fun for the whole family and we will be unwrapping one of our own when the children open theirs.

My son enjoyed his oculus but had technical issues. But he upgraded with no problems.

Had to use the warranty for my son’s oculus controllers and there were basically no questions asked. Definitely worth the money for piece of mind

I highly recommend you get this. It always comes in handy.

I absolutely love it! Just the best model yet! No comparison.

They were very helpful with giving us a refund, as well as picking out something better for my son.

My kid loves it just need to buy more games but it is worth it and good price

Hope I don't need it, but nice to know that if the system fails I have it covered

Great protection when it's needed. Haven't had any issues when I did use it

The glasses feel pretty heavy on your face. You will feel sharp pain in your right eye even after short term wearing. You will also get finger imprints and smudges EASILY on the lenses and they can’t be wiped off with the cleaning clothes whatsoever. If your nose bridges are low and slightly thinner than average people, it’ll slip down your nose and you won’t be able to see the top part of the display at all. 100% not recommended

My service it was good. Very nice people i would go back.

super product, great service, very easy purchase, thank you.

Anything you buy of electronics should have a purchased warranty with it! And why not from Best Buy. Best Buy has the best protection plan on this planet.. couldn't recommend this service further.. Geek Squad + Best Buy = Happiness!

The agents were quick demonstrated controls and were very professional. Very pleased with their work. Its well worth having geek squad do the install.

Love this product for all ages!! Would play this all day if I could

My son loves this VR. He has the old VR and the graphics are a lot better on this new one.

This is a great quality gaming experience and has great details when you use this product.