Customer Ratings & Reviews

Great protection plan highly recommend if you purchase anyvelectronic now a days

Protect your investment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Battery life: The battery life could improve on this device. Battery lasts for 1-1.5 hrs of use then it needs to be charged. This makes it difficult to have family fun time playing together because we each get a small amount of time playing. The developer should produce a long 10-15ft power cable that can be purchased and then include attachments on the Occulus so that the cable can be secured to the device. I did use my own charger but the cable keeps getting pulled out during heavy shooter and movement use. The games are a little steep on pricing at this time. I am hoping that the game prices will decrease as more users are on the Oculus. The controllers are awesome, no complaints. very ergonamic and comfortable to grip while playing. The screens tend to fog up with use and my face tends to get sweaty with heavy shooter games or active games. possibly invent an air flow solution to prevent fogging and sweating of players. besides when switching between players it can be a little gross to put someone elses sweat against your face. Otherwise love the games, controllers, and overall fun of this device I would recommend for families to purchase.

It makes us feel good that no matter what happens to our product, we know we’re gonna be covered! We love having this protection!

Just had to use for son’s laptop. They were able to liaison between HP and us very effective and efficiently. Awesome customer service!

Definitely recommend getting a warranty, i made a mistake and didn’t buy and had to repurchase

We love Geek Squad protection plans because they are inexpensive and easy to get things replaced, or fixed@

The insurance is easy to use when we need to. I always like to get it when I can.

Whenever u go into Best Buy everyone is super helpful. I get in and get out in a good decent amount of time.

Geek squad will have you covered There work is so amazing you wouldn’t have to come back a second time! They will assistant you what your product issues and have it solved asap yall keep doing your thing geek squad is the most trusted

My kid's love the vr head sets. Im happy we got them from best buy instead of other retailers. You guys truly are the BEST way to BUY. Ps. All the staff was so excited to help me with everything i needed for the purchase. Thank you.

My daughter loves it so no complaints here. I even enjoyed going fishing on it myself.

I had a great experience making an appointment with Geek Squad at Best Buy to fix my Oculus 2. My son had accidentally broken a controller, and I needed assistance. The technician who helped me was not only very nice but also incredibly helpful. However, they couldn't replace the controller, so I ended up getting a refund for the Oculus 2. With the refund in hand, I decided to upgrade to the Oculus 3. The transition was smooth, and the Geek Squad team was supportive throughout the process. Their excellent service made it easy for me to make the switch. Now, I'm enjoying my new Oculus 3 and its enhanced features. Thanks to the Geek Squad at Best Buy for their outstanding assistance!

I bought this for mu son for his bday, it was easy to use and he loved it the purchase was easy and the customer service was amazing. I would recommend it to anyone its a 10/10 purchase! My son plays it everyday and it has lasted a while. Amazing we love it

I'm happy with my purchase. It's awesome to use it as home theater in my eyes also enjoying playing cool games.

Bought this just in case my youngest son gets carried away playing. Great value!

so far so good my kid loves it. plays with it everyday!! plus its great exercise!!

Peace of mind is worth the small price for the geek squad to cover my new toy :-)

[Employee of bestbuy] Got it and been loving it and enjoying it really recommend for family and friends

I recently ordered and am waiting to receive the oculus quest 2 (256 g) and decided to get the $90 protection plan. I called Geek Squad twice to make sure this plan covers accidental damage and they assured me it does! I plan on swapping out my device for a shiny new one toward the end of my two year protection if the battery life had depleted over time. The model for the protection plan shows 2 YR GSP- R VR 350-399. However, when I called geek squad, they said it showed 2 YR ADH 350-399 GSP-R. They are both the same thing and both cover accidental damage (like drops) for the VR set. This way I can have peace of mind!