Customer Ratings & Reviews

Exactly what I was looking for. It’s the perfect Christmas present.

The insurance is a must have. I had to replace the head gear and it was an easy exchange

Heres hoping I dont have to use this ever but it looks like the coverage for VR headsets were pretty good.

Not a bad VR headset for the price tag! Can run mostly anything if you set it up with a gaming rig which is what I did.

I have not had utilize geek squad, but I did purchase geek squad when I purchased my Ray-Ban Meta glasses. Knowing someone personally who has had utilize geek squad insurance and had a great experience was also a selling point for me, but for what you pay for the glasses, considering they cover literally anything you cannot go wrong adding this to your purchase! You have a lifelong guarantee that even the most minor scratch or scuff will be fixed at no additional cost as long as you have this coverage. Additionally, having the option to walk directly into a store and having the geek squad team members readily available to help, you is so much better than purchasing a plan where you have to deal with someone through the phone and the mail. I spoke with the team personally to make sure I had a clear understanding before making the purchase so if you have any doubts walk into your local Best Buy and visit geek squad. The staff are very knowledgeable and will explain every question you have in detail to ensure that you leave their counter, just as knowledgeable as they are about their product. The value of this product is worth much more than what you pay for it. It pays for itself when you think about the replacement of a product versus having purchased geek squad protection plan. If you’re still uncertain speak with a team member through geek squad and they will help you with any questions you may have.

m so glad I added Geek Squad Protection when I bought my Meta Oculus. When the battery port started malfunctioning and I noticed a slight burning smell, I was honestly worried I’d be stuck with a costly repair or worse—no replacement. But Geek Squad made the entire process seamless. They quickly diagnosed the issue, didn’t make me jump through hoops, and I walked out with a brand new device. The peace of mind this plan gives you is unmatched—especially with high-ticket tech that you use often. Pros: • Hassle-free replacement • Fast, professional service • Covers unexpected hardware issues • No long waiting period or hidden fees • Staff explained the process clearly and kindly Cons: • You have to ask questions upfront to fully understand what’s covered • Can be a bit pricey, but 100% worth it in my case If you’re on the fence, just do it. It paid off for me, and I’ll never buy expensive tech without it again.

What can I say? I bought this super expensive device for my five year old I’m very happy there’s a way to protect it

I really enjoy knowing that if my oculus has any issues or gets broken I have a warranty that lasts 2 years

I'm hooked on gaming with these. I'm glad I got the 3 and not the 3S, mostly because of the larger field of view and better quality optics. That said, the optics aren't great, but given that the Apple Vision Pro costs over 6x more, I'll settle for these. One of the neat things is that, paired with my GoPro Max 360, my 360 photos and videos are now interactive: I can look around in 360 degrees and experience things. Obviously, it's in 2D, but it's still a fun way to interact with the Max.

My son used this when his device git knocked on the floor by our Newfoundland dog. It was an amazing service! They have him a brand new one! He did need to purchase another protection plan though, but WELL worth it!!

Thankful that I trusted my gut to add this protection!!! Will always get this going forward. Better to have this protection and not use it, than to need it and not have it. (Rayban metas split in 2 pieces, walked out with a new pair in less than 12 hours (kids snapped it @ night) lol

Excellent customer service by personnel at the Best Buy store.

This is the best protection plan I’ve ever buy, they don’t lie when they say it covers everything! In my personal opinion the best experience that I always get is going in person here at the grove city location the manager is the best

I'm about to find out if buying this protection plan was worth it because I just broke my glasses and I did purchase this protection plan. So I don't know how to redeem it or what do I do just take them back or something

Geek squad is an important feature to have with all of your products at Best buy there's always assistance available whenever you need it I recommend this service to everyone.

Bought this for peace of mind on my meta ray band reasonable price and backed by a guarantee. If they can’t fix it they replace it

I purchased the 2-Year Accidental Geek Squad Product Replacement plan for my new tech gadgets, and honestly, it has been a game-changer. From the moment I signed up, I felt a huge sense of relief knowing that accidental damage like drops, spills, or unexpected mishaps wouldn’t wreck my device or my wallet. The claims process is impressively smooth and straightforward. When I accidentally dropped my device, I contacted Geek Squad, and within no time, they arranged a replacement without any hassle. The support team was friendly, efficient, and truly cared about making sure I had a great experience. What I love most about this plan is the peace of mind it offers. For anyone who’s a bit clumsy or has kids around (like me!), this coverage is absolutely worth every penny. It saves you from the stress and cost of expensive repairs or buying a new device altogether. If you want to protect your investment and enjoy worry-free use of your gadgets, I can’t recommend this plan enough. It’s more than just protection — it’s a smart investment in your peace of mind.

The Geek Squad service I received for my new home theater setup was truly excellent. The two agents were punctual, called ahead of time, and were extremely professional from start to finish. They carefully wall-mounted my 65-inch TV, ensuring it was perfectly centered and level. What impressed me most was their attention to detail. They took the time to integrate and configure all my connected devices—including the soundbar, streaming box, and gaming console—and neatly managed every cable, leaving no mess behind. The entire installation was efficient, clean, and completely stress-free. I highly recommend their professional installation services.

I got some normal raybans they sadly broke however with the meta rayband the protection can recover new metas if they do ever break in 2 years

I had trouble with the image on my headset when I used it to play games on my computer. This caused it to sit on my shelf and go largely unused. Because I had the protection plan, I was able to return the headset and get store credit for it.