Customer Ratings & Reviews

Hands down the best addition to my game room! Love playing this with friends!

So I saw the Oculus when they first came out but there was no way I was going to spend that kind of money on it. I wanted to get the Rift but didn’t have a computer that was compatible. This was the next best thing. I was concerned about the fact that some reviews said it causes headaches. I get migraines so I bought the Switch which my kids use. When I heard the cost was going up, I placed my order for one. OMG! I love this thing!!! I have the best time doing Beatsaber. I also have a few other games that involve problem solving. It’s I expect you to Die.

Crazy expensive but worth it. My son loves this thing. Get the protection plan and thank me later.

whenever we buy something from we here always get the insurance and 9 times out of 10 we end up needing it

Great service. Worth having on this type of product that can be broken when a controller come flying out of your hand or hits something when flinging it around.

Its a very good product that all my friends and family like to play games with and we all have fun playing with it

Dont be hesitant this is definitely worth the money best warranty you can get on the market no questions asked

Worth the extra money and the main reason I bought from Best Buy!

Using the Quest 3 was my first experience in VR and it has been pretty impressive. The MR has been a good experience as well. My only minor gripe would be with the Meta Store UI could use a bit of work but thats not a major concern.

I can not speak high enough about the protection plans Best Buy offers with their electronics! It has paid itself off over and over. I am very protective of my electronics and have not damaged them or had any issues, but it’s nice to know they are covered if anything were to happen. Where the service really shines is that they ‘lock in’ your purchase price and anytime within the 2 year timeframe you can trade the device in basically no questions asked for a credit of the full initial price paid. This credit can be used to purchase a replacement of the same device, or something entirely different. I have often bought a device and a newer model is released within the 2 years and I simply take it into best buy and swap it out for the new one.

Exactly what I had hoped for. Grandson completely happy!

We got the first quest 3 for Christmas 2023 it failed 3 weeks later death screen. It took a few weeks to get refunds and exchanges to go through. Meta themself sucked they never responded to 6 emails! They have no phone support for calls!! It was Best Buy who went above and beyond and replaced the unit. They were excellent customer service!!!

My son love the vr he’s happy with them I highly recommend it

GREAT PRO PLAN! Had my quest for almost 2 years, it did quit on me eventually rightfully so, i play it for hours everyday. So I bought it in to Best Buy, told them the problem, glad I purchased the 2year plan, they asked no questions, told them what was wrong, they said no problem, and are sending me a replacement with another protection plan. " NICE CUSTOMER SERVICE GUYS' THANK YOU SO MUCH! HIGHLY RECOMMEND.

They are all very friendly and was helpful. Definitely

I haven't used grek squad yet, but I know theydo excellent work.

I wasn't thinking about getting the protection plan. I usually do not get it but the associate explained it to that it protects from any damages so I couldn't say no. Great customer service.

love the item easy to use easy for my kids to use and easy to call and ask questions

I bought to use it to play and hang out with friends around the world. This makes that feel like I am there with them. I love it!!

Hope to not have to use it but with a teen feel better about buying warranty