Customer Ratings & Reviews

I got my accidentally broken device replaced instantly without any problems

We have not had to use the protection plan but it is nice to know our items are protected.

The geek great I haven’t used the protection yet but glad I have it

Got a great service from the store clerks, the game is being a success with my grandson.

I love everything about it!! Virtual is the way to go!! I have a treadmill and can walk while exploring different places!!So cool

Got it because of my kid haven’t used it yet. Hopefully I won’t need it but I got it just in case.

I wouldn’t buy any product without getting the extended warranty.

Good for any accidental damage on the headset, would definitely recommend for the extra dollars

Get the insurance cause better be prepared for any future problems

I bought the 2 year accidental Geek Squad replacement plan for my son's Oculus Quest console. I suggest that you purchase a protection plan anytime you purchase any electronic product.

This item is awesome. It’s a great time for anyone and I would recommend!

I was overly excited to buy this for the family, but a little disappointed in the game selection. All in all, my kids like playing it for short periods of time. It was still a good purchase and will hopefully get used more after school ends for the summer.

The glasses feel pretty heavy on your face. You will feel sharp pain in your right eye even after short term wearing. You will also get finger imprints and smudges EASILY on the lenses and they can’t be wiped off with the cleaning clothes whatsoever. If your nose bridges are low and slightly thinner than average people, it’ll slip down your nose and you won’t be able to see the top part of the display at all. 100% not recommended

Great for the entire family! Can't wait to be able to cast to our tv so that we can actuslly see what the player is seeing, but it's fun to watch them.

Bought the warranty, glad I did. Out of nowhere, the goggles went bad, picture froze. Best Buy replaced them on the spot. No questions, no BS.

I got this as a Christmas present for my 14 year old son. He really likes it but as I’ve read in other reviews be gentle when handling it as I’ve read the strap is fragile.

utilize the vr headset for more than 20 min this helps with gaming confort. 4 out 5 rating missing top head padded support,if you can do with out then it a good buy.

I’m really disappointed with my experience on my recent order. I placed it on October 29, and for an entire month the status has stayed at ‘Ready for packaging’ with no progress or updates. This is very frustrating and not the level of service I expect from Best Buy. I would appreciate better communication, accurate timelines, and real updates when an order is delayed for this long.

Haven’t had to use the warranty yet but glad we have it with 3 kids

It saved me from buying a whole new Oculus when my son smacked the controller into the wall.