Customer Ratings & Reviews

This is now my third Meta Quest 3 due to ongoing controller issues not properly functioning with the device. Because of this, I’ve been forced to purchase three separate warranties, which feels completely unnecessary. When you buy a warranty, it should cover the product for the stated period—in this case, two years. I should not lose warranty coverage simply because the device itself was defective and had to be replaced. That was not my choice. The store was unable to fix the issue, so replacement was the only option. Defective hardware is a manufacturer and storage issue, not a customer issue. On top of that, I originally had two 256GB devices, and my replacement is now only 128GB because the larger storage option was out of stock. Downgrading storage on a replacement device is unacceptable, especially when the replacement is due to repeated defects. Overall, the Quest 3 itself is great when it works, but the controller reliability, replacement process, and warranty handling have been extremely frustrating. Customers should not be penalized for defective products or forced into buying multiple warranties for the same device.

Excellent service. I went in a little early for my appointment. Was seen right away. The tech that assisted me was very helpful.

It’s very good but the only bad part is if you need a replacement then you will have to buy a whole new warranty

Love the protection and knowing if anything happens i can easily have my investment replaced

Great pair of sunglasses they are what I expected I love using them!

Good!!!!!!!!!!!!’nnnnnnn!!!!!!’nnnn!!!!!!!!!!!!!!!!

Perfect for when you buy an expensive item or an item that malfunctions.

Purchased this for some family fun and live stream this item has been flawless easy setup loads of fun a must have

hours of fun for the entire family with easy to use interface and playable games that are FREE

The technician quick asssisted me with identifying the issues and got me a new system. He was very courteous and helpful.

I put this on EVERY ELECTRONIC PURCHASE I MAKE. Sometimes I discover the cashier didn't warranty the EXPENSIVE items and I'm left with no warranty when needed. Highly disappointing. Why warranty the $10 purchases but not the $200+ purchases. Shady actions by their employees when they can plainly see I warranty EVERYTHING big and small. Also, ordered online and even though I paid for everything they mysteriously dropped my warranty for to being labeled as undelivered. Then why did I still PAY for the product. UPS error but now I'm stuck with something that doesn't work properly.

GEEK SQUAD WAS GREAT. MY TV IS 13 YEARS OLD, BUT WORKS LIKE A CHARM. BUT MY CABLE NEEDS UP-GRADED BY MY CABLE COMPANY, NEED A NEW DVR, DO NOT KNOW WHAT IAM GETTING MYSELF INTO. ELECTRONICS IS NOT A FRIEND OF MINE, AND IT DOESN’T HELP THAT IAM 67YRS OLD. SO HERE WE GO.

If i hasn't had the protection, I would have been stuck with a broke expensive vr system.

Excellent, had dome kind of software issue and got the headset replaced the same day when i went in

An opportunity to gain this product back would be awesome! That’s the first thing my 400 would go to!!! Really enjoyed having it but sadly had to sell!!!

Its always great to have insurance on your devices. Incase accidents happen! Totally worth every penny!

In my opinion this headset out performs headsets that cost double if not triple its price. The FOV isn't the highest and the black levels aren't the best but that's about it for the negatives. The panels are sharp, the sweetspot is wide and the inside out tracking is phenomenal and the best part is its WIRELESS. This headset is almost the best PCVR headset as well but you will need to buy separate cords and spend some time learning settings. You also need pretty beefy hardware to run it at native resolution on PC (think 3070 or 3080).

Our Family's experience with this VR has been great!! Love the Theater view and that Ii can interact with my friends and even watch movies with my family members!

Item still working, haven’t had to use the service yet. I have used it before for other items and worked great.

Perfect gift for the kids. Very interactive! The buying experience was especially amazing because the purchasing and pickup was smooth sailing.