Customer Ratings & Reviews

Pretty useful for moments when I bust my headset, not a fan of having to buy whole new parts for it not gonna lie

It’s my first VR headset and I’m enjoying the experience. The interface is very smooth along with the controller

The oculus needed replacement and with no discussion the got my daughter a new set

Best customer service ever i have seen, friendly associations and very informative!!!!

I finally had to use the warranty on something. It worked out for my son's Oculus since the battery started dying out immediately and wouldn't charge.

I had not use the service yet for this item but I used in the past and they are always great and happy to help

SO GLAD THIS WAS AVAILABLE WITH TEENAGERS WHO ARE SO HARD ON EVERYTHING ESPECIALLY WHEN YOU ARE PURCHASING AN EXPENSIVE ITEM YOU HAVE THE PEACE OF MIND HELP IS THERE IN CASE OF ACCIDENT. WE WERE GLAD IT WAS AVAILABLE !! PLUS EASY AND SIMPLY TO USE

So easy to use and download new games and workout. The coaches are really helpful during the workout.

Geek Squad always has the best service, an answers all of my questions.

Customer service was outstanding. I asked questions and got advise on the product

My grandson uses it and loves it. I myself even tried it and it’s pretty cool. L O L.

great customer service. great at taking decision and fixing or replacing items. will buy the protection plan always

I love the geek squad! Since I started shopping at best buy I have found all of their customer service people to be extremely helpful. You definately set the bar. I am so grateful for the way you make things easy to understand as well.

Just returned it and got a new one i was very happy that i could do this

I’m very happy that your have protection on your merchandise, because this is my second time getting another one.

Jacob was awesome and got me in and out super fast! I was worried about using the warranty but he made it a super awesome and positive experience

The best investment ever. If you purchase from Best Buy, in my opinion, it’s mandatory to purchase Geek Squad services as well or you will regret it.

Best investment you can make when buying a VR headset.

Great coverage for all your electric products I really recommend it.

It is a good thing they didn’t call these guys “The Bookish Person Troop”. Although that name would be synonymous with the name Geek Squad, it isn’t as cool. I want to be a member of the Geek Squad when I grow up. They always have the right answers.