Customer Ratings & Reviews

The insurance is a must have. I had to replace the head gear and it was an easy exchange

Heres hoping I dont have to use this ever but it looks like the coverage for VR headsets were pretty good.

Not a bad VR headset for the price tag! Can run mostly anything if you set it up with a gaming rig which is what I did.

m so glad I added Geek Squad Protection when I bought my Meta Oculus. When the battery port started malfunctioning and I noticed a slight burning smell, I was honestly worried I’d be stuck with a costly repair or worse—no replacement. But Geek Squad made the entire process seamless. They quickly diagnosed the issue, didn’t make me jump through hoops, and I walked out with a brand new device. The peace of mind this plan gives you is unmatched—especially with high-ticket tech that you use often. Pros: • Hassle-free replacement • Fast, professional service • Covers unexpected hardware issues • No long waiting period or hidden fees • Staff explained the process clearly and kindly Cons: • You have to ask questions upfront to fully understand what’s covered • Can be a bit pricey, but 100% worth it in my case If you’re on the fence, just do it. It paid off for me, and I’ll never buy expensive tech without it again.

What can I say? I bought this super expensive device for my five year old I’m very happy there’s a way to protect it

I really enjoy knowing that if my oculus has any issues or gets broken I have a warranty that lasts 2 years

Thankful that I trusted my gut to add this protection!!! Will always get this going forward. Better to have this protection and not use it, than to need it and not have it. (Rayban metas split in 2 pieces, walked out with a new pair in less than 12 hours (kids snapped it @ night) lol

Excellent customer service by personnel at the Best Buy store.

This is the best protection plan I’ve ever buy, they don’t lie when they say it covers everything! In my personal opinion the best experience that I always get is going in person here at the grove city location the manager is the best

I'm about to find out if buying this protection plan was worth it because I just broke my glasses and I did purchase this protection plan. So I don't know how to redeem it or what do I do just take them back or something

I got some normal raybans they sadly broke however with the meta rayband the protection can recover new metas if they do ever break in 2 years

I purchased the 2-Year Accidental Geek Squad Product Replacement plan for my new tech gadgets, and honestly, it has been a game-changer. From the moment I signed up, I felt a huge sense of relief knowing that accidental damage like drops, spills, or unexpected mishaps wouldn’t wreck my device or my wallet. The claims process is impressively smooth and straightforward. When I accidentally dropped my device, I contacted Geek Squad, and within no time, they arranged a replacement without any hassle. The support team was friendly, efficient, and truly cared about making sure I had a great experience. What I love most about this plan is the peace of mind it offers. For anyone who’s a bit clumsy or has kids around (like me!), this coverage is absolutely worth every penny. It saves you from the stress and cost of expensive repairs or buying a new device altogether. If you want to protect your investment and enjoy worry-free use of your gadgets, I can’t recommend this plan enough. It’s more than just protection — it’s a smart investment in your peace of mind.

My kids are constantly breaking there VR headsets this protection plan is a must ! I’ve gotten a few devices replaced with no issues at all

The Geek Squad service I received for my new home theater setup was truly excellent. The two agents were punctual, called ahead of time, and were extremely professional from start to finish. They carefully wall-mounted my 65-inch TV, ensuring it was perfectly centered and level. What impressed me most was their attention to detail. They took the time to integrate and configure all my connected devices—including the soundbar, streaming box, and gaming console—and neatly managed every cable, leaving no mess behind. The entire installation was efficient, clean, and completely stress-free. I highly recommend their professional installation services.

I had trouble with the image on my headset when I used it to play games on my computer. This caused it to sit on my shelf and go largely unused. Because I had the protection plan, I was able to return the headset and get store credit for it.

Just as the title said. It was my security in case something hapened to the glasses i purchased

I got the 2-Year Accidental Geek Squad Protection for my Meta glasses, and I’m really glad I did. These glasses aren’t cheap, so having extra coverage for things like accidental drops or spills just makes sense. It’s reassuring to know I’m protected in case something unexpected happens. The setup was easy, and now I can use my Meta glasses without constantly worrying. Definitely worth adding for the peace of mind!

Fair, straight to the point, & affordable. Really helped me with my first pair, I used all the wrong materials to try & clean them & ended up scratching the lens & getting bubbles towards the the top of the tint film, geek squad scheduled me an appointment within 2 days & offered me either a in store, credit or getting the exact same pair same day.

I’m so glad I added the Geek Squad Protection Plan to my Meta Quest. I bought it a while ago, and when it recently stopped working, I assumed it had already been 2–3 years since the purchase. I was ready to buy a new one, but an associate offered to check my protection plan—and it turns out it was still covered! Since the damage was beyond repair, they processed a refund, and I was able to walk out with a brand-new Meta Quest the same day. I’ll definitely be adding the protection plan to all my future Best Buy purchases!

My son loves these he has had great vr experiences without having to leave home great for home schooling and keeping kids social. He’s made friends and really enjoys the games.