Customer Ratings & Reviews

I haven't needed to use this yet but if it breaks for any reason within 2 years I can replace it. That is worth it to me.

Better than the first, I got this a few years back and its still my #1 headset, its smooth games are action packed and I cant wait to see what meta does next!!

Must have protection plan. If device is not working, bring it to customer service section to get a replacement (if replacement is applicable) or get a store credit to apply it for any other purchase.

Broke the controller and gave me replacement for free and connected automatic I had to do no work.

We love this VR headset. It works well and is easy to use. We bought the battery upgrade kit. Its much nicer to wear with that. My kids love it.

great for kids, very compact. great features inside in headset already installed.

SO GLAD THIS WAS AVAILABLE WITH TEENAGERS WHO ARE SO HARD ON EVERYTHING ESPECIALLY WHEN YOU ARE PURCHASING AN EXPENSIVE ITEM YOU HAVE THE PEACE OF MIND HELP IS THERE IN CASE OF ACCIDENT. WE WERE GLAD IT WAS AVAILABLE !! PLUS EASY AND SIMPLY TO USE

Got the product replacement due to previous issues with gaming devices. Always trust Geek Squad from previous purchases.

Great Value! glad i have the peace of mond knowing i have this warranty

It was pretty straightforward went to Best Buy to return an old model that was damaged they gave me a replacement the meta quest 2

I love the geek squad! Since I started shopping at best buy I have found all of their customer service people to be extremely helpful. You definately set the bar. I am so grateful for the way you make things easy to understand as well.

kids love them and very easy to use. easy to set up and charge quickly

It is a good thing they didn’t call these guys “The Bookish Person Troop”. Although that name would be synonymous with the name Geek Squad, it isn’t as cool. I want to be a member of the Geek Squad when I grow up. They always have the right answers.

Geek squad is the best service your product can have for protection! I only buy my electronics at best buy for this reason!

I have not had to use this but i always recommend getting protection plans for electronic products.

Nice for addiction and fun in metaverse would not recommend for marry men.

I purchased the extra protection just in case someone gets too excited while playing in the vr and runs into the wall. I haven't had to use it yet.

Good device. I went from this to the Quest 3 and the difference was amazing. Technology advanced that much in a couple of years.

So awesome it another world. Depending on the game you buy the graphics range from crappie to mind blowing.

Was very good to have. When i had problems it was fixed right away.