Customer Ratings & Reviews

Thank God for geek squad. My brand new Galaxy z phone 2 got damaged by somebody else who dropped something onto it while it was on the stand and it damaged the screen thank God to them they took the unit back gave me a credit and I bought a new phone . The individual the damage the phone he paid for the new geek squad for my new phone

Who doesn't love a great repair team!? literally the best i've seen from any real team and always have wonderful costumer service and help with any issue you have whether thats tech problems, tech fixes, or questions you have they are the standard.

Excellent phone. Love the camera. Takes perfect pictures at night.

Glad I bought this. I always pick the warranty because things break down.

The agent was very helpful explaining how to use the credit that got applied to my new order once my item was returned

The geek squid is such a good thing to get. They are always available to help or answer any questions you might have.

Great warranty. I know I didn't get the T-Mobile warranty but I got the unlocked Samsung gallery I got the unlocked Samsung Galaxy S21 ultra.. Not more than a week later the hardware was failing the hardware was failing the haddie is my warranty little did I Orange little did I know that you had to pay a $199 deductible. I am very distraught that I have to pay an extra $199 for a phone that was less than a week old and never got to use I'd like to use it they did not wanna help they were no help I'm a elite member and a total home protection member very sad on Best Buy's part part.

Would recommend getting this service. I am very satisfied with my decision to purchase this service as the cell phone I purchased has malfunctioned on multiple occasions and geek squad protection service has replaced it for the fee of roughly $90.

A must have if you are not familiar with IT language and don't have time to get into it. They also come to you if you don't have time to drop off your item. Always very courteous and patient in explaining the problems your item might have. i highly recommend it.

How best to protect you investment in this phone. Geek Squad is great. I have used them many times though the years and never have I been disappointed by service. The know how and willingness to assist whenever needed is a standard in retailing. The cost is reasonable and protection against damage or loss immense.

The agent did the installation perfectly ,though it takes like two time visit bcos my car need to be wire manually

Another blu. Love the clarity, sound and lightweight.

Yo i have had the worst 2 or so years in the history of my cellphone use. Thank god for this protection program. You have to pay 200 dollars for every phone damaged but i think i am on my 5th maybe even 6th. It mad things easy and less expensive

Had to make a claim on my phone when the towers stopped working. Went in and the guys had it taken care of in no time! Thankful for this protection

I have never been disappointed with the geek squad service and professionalism during all of my purchases i have added the geek squad protection plans and i have had to use my protection plan more than a few times and never disappointed!

Just get geek squad insurance it's 100% worth it don't waste your time getting anything else. You get replacements right away couldn't be more helpful.

I use this as insurance on my cell phone, so far over 4 different phone models I have only had to use it once, my phone freaked out I took it in to best buy they gave me a loaner phone and sent my phone for repair, turned out it had to be replaced, they got my new phone in and transferred all my data and at no additional cost to me

I always get 2 year Accidental Geek Squad Protection Plan with my purchases when it is available because I have a large family with little ones and I'm always on the go. I have made use of my protection plans and am a very satisfied elite member. I definitely love shopping at Best Buy for their superior quality, their excellent support system, and pick up and returns, they also deliver for free.

It is amazing phone and i suggest to buy this amzing

it is still in the package in my work bag so no damage will happen to it